We appreciate you bringing this to our attention, but are disappointed to hear about this troubling situation. We would like to take this opportunity to investigate this further. Please expect a call within the next 24 hours from our specialist. Thank you.

Thank you for reaching out to Genesis Motor America. We are very sorry to hear about your experience. If you require assistance in communicating with the retailer to inspect your concerns, our office will be glad to act as a liaison. We would like to encourage you to reach out to our customer care team at (844)-340-9741 for support and assistance if needed.

Genesis Consumer Affairs^mm