Oil Change, Tune Up, Brakes, Air Conditioning Service, Routine Maintenance, Transmission Service, Clutch Replacement, Smog / Emission Repairs, Transmission Service, Cooling System Service, and much more. Light, Medium and Heavy Duty Diesels Oil Change, Tune Up, Brakes, Air Conditioning Service, Routine Maintenance, Transmission Service, Clutch Replacement, Smog / Emission Repairs, Transmission Service, Cooling System Service, and much more. Light, Medium and Heavy Duty Diesels
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Traveling through Las Vegas my truck broke down and on a recommendation I had it towed to his shop to repair a likely broken rocker arm. I have a great diesel mechanic in Tucson and the problem was pretty much diagnosed right from the start, just over the phone. I am lucky that I have an app and adapter to read engine codes.
Dan Bazan, the owner, said he would get on it in a day or two, but he just kept delaying the work, because other customers always had a priority. After seven days I Uber'd to the shop to try to get it moving and was treated with an unbelievable level of disrespect. After 9 days of little effort I told them I was going to pick up my broken truck and tow it back to Tucson, with my RV, for repair. The next day I called them to arrange picking up my truck with the RV and surprisingly they had started to work on the truck. He confirmed I had a broken rocker arm and said he would need to also replace all 8 fuel injectors, and it would be another week before it would be ready. It was actually two weeks. Normal repair, a day or two to get parts and a day or two to do the repair.
My mechanic in Tucson was even kind enough to call him a couple of times, and endured being cussed out for his effort. He wanted to explain what testing should be done and the order it should be done in to confirm and repair the problem and avoid unnecessary costs, such as $3,000 for fuel injectors I may not need. The shop's diagnostic process is poor at best because it is geared more to increasing the bill.
All this time I am stranded at Arizona Charlie's RV Park, without transportation. The shop owner's attitude was "not my problem". As a result of this terrible service, and being stranded in this shop for three and a half weeks, my three month summer trip had to be cancelled.
I had very little knowledge about diesel engines, but that has changed. After three weeks, a repair bill over $6,300 and an RV space bill of $1,455, I finally got my truck back. The bill had extensive customer notes, but they are half truths because they have none of the commitments made to the customer, just what makes them look good. When I got back to Tucson I also found that both batteries, that were checked and good when I left on the trip, are now shot. Another $440.00.
I waited 30 days to cool of before I wrote this review. Now I can post it.
The owner of this shop is a foul mouthed BULLY and he enjoys having customers at his mercy. He seems to enjoy making customers suffer. I know a little bit about managing a small business. I have owned and managed several since I retired 30 years ago. Dan Bazen said he doesn't care about his bad reviews because nobody reads them. I hope people read this one.