I am writing this review on behalf of my father Mel B who purchased a white 2021 Nissan Rogue SV in late November 2021. i am writing the review as my father brought his sales contract to me recently because he was upset that almost every add-on that could be included was. He asked me to see about getting these refunded.
i contacted Wright on 4/8/22 to see about rectifying these issues. I spoke to Manager, Ian McFarland for assistance in getting these add-ons refunded. He was able to accomodate my father's wishes "to the T" and was able to get refunds processed.
I am filing this review with this score because Ian McFarland's actions outweighed the miscommunications that occurred between the finance manager and sales consultant.
If purchasing a vehicle from Wright Nissan and need any assistance, I highly recommend Ian for his attentive and prompt remediation efforts.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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i contacted Wright on 4/8/22 to see about rectifying these issues. I spoke to Manager, Ian McFarland for assistance in getting these add-ons refunded. He was able to accomodate my father's wishes "to the T" and was able to get refunds processed.
I am filing this review with this score because Ian McFarland's actions outweighed the miscommunications that occurred between the finance manager and sales consultant.
If purchasing a vehicle from Wright Nissan and need any assistance, I highly recommend Ian for his attentive and prompt remediation efforts.