This shop charged me for work that it never performed and instead of taking responsibility when it was caught, the workers blamed me for their shortcomings.
I paid this shop to replace my motor mounts. I purchased brand new motor mounts from Autozone and dropped them off at the shop for install.
A week after World Auto released my car after claiming to have replaced the motor mounts, I took my car to another shop to get my annual inspection. However, I failed inspection because the front motor mount was bad. I paid $900 to have a new motor mount installed. The other shop saved the old motor mount so I could take it back to Autozone for a refund.
However, Autozone informed me that the motor mount taken out of the car was not the brand new one that I paid World Auto to replace. When I brought the motor mount to World Auto and showed its staff the video of Autozone’s manager explaining how the motor mount could not possibly be the one I purchased, World Auto’s staff tried to shift blame and then kept trying to change the subject. Instead of giving a refund, World Auto’s manager and service tech offered flimsy, low IQ excuses that make no sense.
Yet, another terrible shop. DO NOT bring your car here. A ghetto mess.
At my Google Review, you can watch the video of AutoZone employee explaining that the motor mount that World Auto claimed to have put in my car is not an AutoZone part. This shows that World Auto charged me to install a motor mount that it never installed. The motor mount in the video is an old motor mount and not the new one that I purchased from Autozone.
In addition to charging me for work not performed, this shop misdiagnosed my car regarding a headlight issue. Even though World Auto did not know anything about how my car’s headlights system works, it still charged me $235 dollars to change a light bulb that was not the problem about which I complained. After World Auto’s service tech admitted that he could not identify the problem with my flickering headlights, I took my car to Eurotech Auto Experts, at 6832 New State Road, to get my headlight properly serviced.
Contrary to what this shop advertises, its staff has no more experience working on foreign cars than you do. Do not bring your car to this shop. DON’T DO IT. This shop will misdiagnose your car, charge for unnecessary repairs, and blame you for its mistakes. Not worth the aggravation.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I paid this shop to replace my motor mounts. I purchased brand new motor mounts from Autozone and dropped them off at the shop for install.
A week after World Auto released my car after claiming to have replaced the motor mounts, I took my car to another shop to get my annual inspection. However, I failed inspection because the front motor mount was bad. I paid $900 to have a new motor mount installed. The other shop saved the old motor mount so I could take it back to Autozone for a refund.
However, Autozone informed me that the motor mount taken out of the car was not the brand new one that I paid World Auto to replace. When I brought the motor mount to World Auto and showed its staff the video of Autozone’s manager explaining how the motor mount could not possibly be the one I purchased, World Auto’s staff tried to shift blame and then kept trying to change the subject. Instead of giving a refund, World Auto’s manager and service tech offered flimsy, low IQ excuses that make no sense.
Yet, another terrible shop. DO NOT bring your car here. A ghetto mess.
At my Google Review, you can watch the video of AutoZone employee explaining that the motor mount that World Auto claimed to have put in my car is not an AutoZone part. This shows that World Auto charged me to install a motor mount that it never installed. The motor mount in the video is an old motor mount and not the new one that I purchased from Autozone.
In addition to charging me for work not performed, this shop misdiagnosed my car regarding a headlight issue. Even though World Auto did not know anything about how my car’s headlights system works, it still charged me $235 dollars to change a light bulb that was not the problem about which I complained. After World Auto’s service tech admitted that he could not identify the problem with my flickering headlights, I took my car to Eurotech Auto Experts, at 6832 New State Road, to get my headlight properly serviced.
Contrary to what this shop advertises, its staff has no more experience working on foreign cars than you do. Do not bring your car to this shop. DON’T DO IT. This shop will misdiagnose your car, charge for unnecessary repairs, and blame you for its mistakes. Not worth the aggravation.