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Womble Automotive

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(479 Reseñas)
91
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
91
Puntuación Neta de Promotores ®

Detalles del Negocio

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Here at Womble Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Elon car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair Here at Womble Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Elon car service you can rely on, so your satisfaction is our top priority each and every day. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. ...more

Categorías
Mantenimiento del coche, Mantenimiento de automóviles, Cambio de aceite
Contacto
(336) 603-6980

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
closed
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
704 W Haggard Ave Elon, NC 27244
Reseñas de Womble Automotive's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(479 Reseñas)

ML
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Matt L.
Pittsburgh, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/25/2025
0
Not to be trusted
My college-aged daughter who was in NC for school brought her CRV in because the Check Engine Light and a couple other indicator lights were on. She called to tell me that Womble ran a diagnosis and recommended an oil change and replacement of three parts related to the solenoid. They said this is a common problem with CRVs. My research suggested that issues with these parts could lead to engine knocking, reduced acceleration, reduced fuel efficiency, rough idling, etc. She was experiencing none of that, and that was conveyed to Womble. My research also suggested that solenoid issues are rare in CRVs, and solenoids can often last the life of the vehicle. I called my mechanic in Pittsburgh, and he said if the oil was low or contaminated, it could trigger the indicator lights, and he would start there before throwing three new parts at the problem. We had Womble do the oil change, but they also charged us over $150 for a diagnosis fee. It’s been almost three weeks now, and my daughter has since driven the car 14 hours round-trip with no engine issues, and the indicator lights have not returned. I called Womble to request a refund on the diagnosis fee, which I believed to be unnecessary and excessive since a simple oil change fixed the problem. The owner told me he had documented that my daughter said the engine was making noise, even though I have a documented text exchange with her from that day where she specifically said there was no noise and that, other than the warning lights, the car seemed normal. Then the mechanic who worked on the car told me they "inferred a solenoid noise" based on what they were seeing (How in the world can one infer a noise?? It's either there or it isn't). When I asked for a refund on the diagnosis fee, I was told that they pay tens of thousands of dollars on diagnostic equipment, so they can’t work for free, and that slavery was outlawed in the ‘60s (an ignorant, ill-informed comment that I found highly offensive). The mechanic said I was not remembering our original conversation correctly, but he remembers our white CRV clearly (the car is actually silver). I had my daughter choose this business because they generally had positive reviews online, but I feel she and I were taken advantage of. It is my opinion, and the opinion of my personal mechanic, that they could have determined in just a few minutes that the oil needed to be changed and recommended that we start there rather than incurring additional diagnostic fees.
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:59 PM

I do apologize that your experience was anything less than desirable.
Your daughter came to our facility with a check engine light, which requires diagnostics. You were advised of the codes on your vehicle as well as POTENTIAL causes and symptoms. It was recorded on the repair order that engine noise was heard weeks before bringing it in and an oil change was requested at a different facility. When you were presented with the option of starting with an oil change, you were dismissive saying that "you just had that done a couple weeks prior" in conjunction with "I don't want to spend money on this car. I just need it to last until she finishes school." The text exchange between you and your daughter was never mentioned, only the symptoms presented to us upon arrival (recorded on the order in your daughters own words). You received the diagnostic service that you requested as well as the maintenance service you approved. You then decided to steer the conversation down a path of regression via ad hominems (in a way that is directed against a person rather than the position they are maintaining) delivering slurs and stereotypes that you seem to not find offensive but a mere mention of slavery in the form of an entitlement to one's labor seems to find your intuition. The fact is that you feel as if you are owed a refund for work that was performed and documented based on the outcome of the repair, establishing the inference that you are somehow entitled to our time and labor, which you are not (thus the reference to slavery). Perhaps your personal mechanic is interested in investing his time for free in exchange for a less than friendly attitude about their professional opinions in relation to your vehicle repair needs, but we are not. Best wishes for your future endeavors in the automotive repair industry


DB
DAVID B.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2025
cliente verificadoCliente Verificado
10
Timing belt replacement and spark plug replacement
Great job. Done on time
Answered all questions
Would recommend Womble any time
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:54 PM

We're glad to hear that you had a smooth experience with us! Answering questions is one of our favorite things to do—right up there with finding the perfect car for our customers. We appreciate you recommending Womble Automotive, and we're here whenever you need. Drive safely!


YV
Yvonne V.
North Carolina
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2025
cliente verificadoCliente Verificado
Categoría: Service
Yvonne said she had taken her vehicle to another mechanic who did not fix the problem. The mechanic here was very personable and cared about her issues. He was up-front, honest, trustworthy, and did a great job.
Recomendado
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:55 PM

We’re delighted to hear that you had such a positive experience with us! It’s always a relief to find a mechanic who not only fixes the problem but also treats you like a valued customer. Our team takes pride in being both personable and dedicated to getting the job done right—so we're glad that came through in your visit. If your vehicle has any more tricks up its sleeve, you know where to find us!


SM
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STEPHANIE M.
Gibsonville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2025
cliente verificadoCliente Verificado
10
Awesome
So thankful Jeff and Lucas are so honest and helpful! Our family uses them for all of our vehicle needs!!!
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:55 PM

We're over the moon to hear that Jeff and Lucas hit the honesty jackpot for you! It sounds like your family has found the perfect pit crew for all your vehicle needs. We appreciate your trust in us, and rest assured, we’ll keep working hard to deserve that loyalty. Here’s to smooth rides and less time in the repair shop!


Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2025
cliente verificadoCliente Verificado
10
Truck repair
Really nice people.
Great service work at a very fair price.
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:55 PM

We appreciate your feedback! It's always great to hear that our team is making a positive impression. We believe in fair prices and friendly service, and it's wonderful to know that you felt that way. If you need any more assistance, we're just a call away, ready to tackle any automotive adventures you have in mind.


DS
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Daniel S.
Gibsonville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2025
0
Oil change and engine work.
Wonderful People, it’s a privilege to take my vehicles to them. Honest and Trustworthy. Everything is done straight to the point.
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:55 PM

We appreciate your kind words! It's great to know that you feel comfortable bringing your vehicles to us. Honesty and trust are what we strive for, and we're glad to hear that our straightforward approach hits the mark. Here's to many smooth rides ahead!


DS
DANIAL S.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2025
cliente verificadoCliente Verificado
10
Oil changes and engine work done.
Wonderful people, it’s a privilege to take my vehicles there. Honest and trustworthy, straight to the point.

NM
Nathan M.
North Carolina
Ford Pickup
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2025
cliente verificadoCliente Verificado
Categoría: Service
Nathan said they are phenomenal. They are timely, communicable and very effective on what they do.
Recomendado
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:56 PM

We appreciate your feedback and are delighted to hear you had a phenomenal experience with us! Timeliness and clear communication are our versions of a superhero cape, and we're thrilled to know you felt the effects of our effectiveness. If you ever need anything else, you know where to find us!


WS
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WILLIAM S.
Gibsonville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2025
cliente verificadoCliente Verificado
10
120,000 service
Great communication. Service done the same day.
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:56 PM

We appreciate you taking the time to share your experience. It sounds like we got you back on the road faster than a race car at the starting line. Our team always aims for clear communication and quick service, and it's great to know we hit the mark. If you need anything else, just give us a shout!


DS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2025
cliente verificadoCliente Verificado
10
The mechanics at this business are very kind and knowledgeable about older and newer vehicles. I have a handicapped van and they have worked on my van for a while now. I trust no other mechanics.
Highly recommended
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:56 PM

We appreciate the high recommendation! It’s like a vote of confidence that gives us the energy to keep on working. We’re glad to know we’ve earned your trust, and we look forward to keeping those standards high. Thanks for taking the time to share your thoughts!


WS
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WILLIAM S.
Gibsonville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2025
cliente verificadoCliente Verificado
10
50000 mile service
Prompt attention, good work and fair price
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:56 PM

We appreciate your feedback! It’s great to hear that you received prompt attention and that our team delivered quality work at a fair price. At Womble Automotive, we strive to find that sweet spot between efficiency and excellence, and we are glad to know we hit the mark for you. If you have any questions or need assistance in the future, don’t hesitate to reach out. Your support means a lot to us!


FC
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FRANK C.
Whitsett, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2025
cliente verificadoCliente Verificado
10
Speedy Service!
I stopped in for a vehicle inspection and get my headlight bulbs changed out. They took care of my car very quickly! I wouldn't take my car anywhere else!
Jeffrey W. de Womble Automotive respondió el 02/25/2025 01:57 PM

We appreciate you taking the time to share your experience! It's always a pleasure to help keep your ride in tip-top shape. Quick inspections and bulb changes are like our version of a pit stop – and we want to make sure you’re back on the road in no time. Your loyalty means the world to us, and we're here whenever you need us!


GK
GEORGE K.
Whitsett, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2024
cliente verificadoCliente Verificado
10
Great service!
Jeff and his staff are knowledgeable and they give great service like you’re supposed to have, I highly recommend them.
Jeffrey W. de Womble Automotive respondió el 12/16/2024 05:03 AM

We really appreciate your recommendation! It's wonderful to hear that Jeff and the team made such a positive impression with their service and expertise. It sounds like they really know how to keep customers happy—maybe we should start charging them for their charm! Your support means a lot to us. Thanks for choosing Womble Automotive!


RP
RICHARD P.
Gibsonville, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2024
cliente verificadoCliente Verificado
10
Womble Automotive
We take our cars here for everything. They always do a great job and reasonable prices. We highly recommend them.
Jeffrey W. de Womble Automotive respondió el 12/16/2024 05:03 AM

It's fantastic to hear that you've been enjoying your visits! We're happy to know that we could keep your cars in top shape without breaking the bank. Who knew car maintenance could be this easy, right? Your recommendation means a lot to us, and we look forward to keeping your rides running smoothly for many more miles ahead.


Cliente verificado
Elon, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2024
cliente verificadoCliente Verificado
10
Oil Change
Very quick and thorough service!
Jeffrey W. de Womble Automotive respondió el 12/16/2024 05:04 AM

We appreciate your feedback! It sounds like our team was on their A-game, providing speedy and thorough service. We're always aiming to keep things moving faster than a car on the interstate, so it's great to hear we hit the mark. Drive safe, and we look forward to seeing you on the roads!

Cupones de servicios y Publicaciones
🚗✨ We're thrilled you had a smooth ride with us! Jeff loves putting on his detective hat to solve automotive mysteries. Thanks for the recommendation! 🚙🙌 #WombleAutomotive #CarCarePros
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We're thrilled to hear you enjoyed our quality work at fair prices! 🚗💰 We're all about keeping your ride happy without breaking the bank. Thanks for choosing Womble Automotive! #QualityService #FairPricing
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Thank you for the love! At Womble Automotive, we strive for consistent excellence—it's in our oil! 🛠️🚗 We're thrilled to keep your ride running smoothly. Here's to keeping those engines purring! #WombleAutomotive #ExcellentService
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Thank you for the awesome shoutout! 🚗✨ We think Jeff is pretty stellar too—he keeps our wheels turning smoothly! If your car needs some TLC, you know who to call. 😉 #WombleAutomotive #MechanicMagic
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? Thanks for the awesome shoutout! Jeff's our automotive superhero, saving the day with honesty and quality work! ?‍♂️? We're thrilled to have your recommendation. Come see us for your next car adventure! ?? #WombleAutomotive #CarCareHeroes
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?? A failing alternator got you down? Not on our watch! We're thrilled to hear you had a speedy recovery for your ride. Remember, we're always here to keep you cruising! Thanks for the shoutout! ? #WombleAutomotive #FastService
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We’re revved up to hear you love our friendly and timely service! ?? At Womble Automotive, we're here to keep you cruising smoothly. Thanks for trusting us with your ride! #CustomerLove #WombleAutomotive
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We’re thrilled to welcome a new friend to the Womble family! ?✨ Quick inspections and friendly service are what we do best. Don’t wait another 31 years! Come back anytime—our team is ready for your car’s next adventure! #WombleAutomotive #CarCare ?‍??
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?? Quick and efficient service is what we strive for! Thanks for the shout-out! We're thrilled to keep you rolling smoothly. If your car could talk, it would thank us too! ? #WombleAutomotive #FastAndFuriousService
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Thanks for the love! ? We're thrilled to have Jeff on our team, making cars and families happy one repair at a time! ?? Honesty is our best policy, and we’re glad you noticed! #FamilyMechanic #WombleAutomotive
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Thank you for the awesome shout-out! ? Timely and responsive work is our jam! We appreciate your recommendation and promise to keep the engines running smoothly! ?? #WombleAutomotive #CustomerAppreciation
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We're glad our team found that sneaky oil filter holder problem just in time! ?? Quick fixes are our specialty. Thanks for trusting us with your ride! Keep those wheels turning! ?️ #WombleAutomotive #ServiceWithASmile
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Thanks for the shout-out! ?? Jeff’s our automotive superhero, tackling all your vehicle woes faster than you can say "flat tire!" We’re thrilled you’re part of the Womble Automotive family! ? #AutoCareHeroes #WombleAutomotive
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We're thrilled to hear you had a fantastic experience! ?? Our team loves to speed things up while keeping it friendly. Trustworthy service is our specialty—just like a well-oiled engine! Thanks for the recommendation! ? #WombleAutomotive #CustomerLove
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We're thrilled to hear that Mike keeps appointments and finishes work like a pro! ?️⏰ Your time is valuable, and we're here to keep you rolling—pun intended! Thanks for the awesome feedback! ?? #WombleAutomotive #CustomerService
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We're always happy to fit you in! ?✨ Your convenience is our priority, and we love keeping you on the road. Thanks for trusting Womble Automotive with your car care! #AutoCare #WeveGotYouCovered
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We're blushing! ? Thanks for trusting us with your ride—there's no place we'd rather be than under the hood! ?? We're committed to being your go-to auto mechanic. Cheers to many more safe miles together! #WombleAutomotive #TrustYourMechanic
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We’re thrilled to hear that your experience with us is always a pleasure! ?? It’s like a smooth ride on a perfect day, and we’re here to keep that going! Thanks for the love! ❤️ #WombleAutomotive #CustomerLove
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Thank you for the kind words! ?? Our team loves playing car detectives! We're thrilled to have solved the mystery and got you back on the road quickly. Friendly, professional, and with a dash of humor—that’s us! ? #WombleAutomotive #CarCareHeroes
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Thanks for the awesome review! ?✨ We're thrilled to get you back on the road faster than you can say "clutch install"! Your trust means the world to us, and we'll keep the great service rolling! See you again soon! ? #WombleAutomotive #FastService
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? Big shoutout to Jeff for keeping our customers smiling! ? His thoroughness and meticulous nature truly shine. We're thrilled to have such a gem on our team! ?? #WombleAutomotive #TeamworkMakesTheDreamWork
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.