Withnell Hyundai is located just off I-5 in Salem, OR. We hope to be the Hyundai dealer you choose. We have a full Hyundai Service and Parts Department, along with rental car options, a body shop, and a car wash. Come see us today to see what we can do for you! Withnell Hyundai is located just off I-5 in Salem, OR. We hope to be the Hyundai dealer you choose. We have a full Hyundai Service and Parts Department, along with rental car options, a body shop, and a car wash. Come see us today to see what we can do for you!
Unfortunately this time we felt they were not honest in their services on our car on July 15, 2025. I went in because the seat adjustments controls were dead. Balding guy with dark rimmed glasses told me the "worst" case scenario would be "$180 plus parts BUT if it was just a fuse or connection that came unhooked they would prorate the cost quite a bit downward."
I first knew something was up when I went in for my appointment. The service manager with the beard and myself were talking and he said it could be expensive to fix it.... I replied " Well this guy here told me 2 days ago $180 + parts would be the worst case scenario." AND he immediately interjected "Best" by the time I had said "scenario". I went hmmmmm?
Soooo....it was a connection under the seat that someone had kicked and disconnected. It took their mechanic a grand total of about 15 seconds (if that) to plug it back in. Their charge?
$180 for their grand total of 15 seconds of work. There was no "pro-rate of the cost". They gouged me for every last penny they could ....to plug something in. Almost every reputable shop would have made this something free or seriously reduced in cost for a customer who not only purchased their car a decade ago from Hyundai but who had religiously utilized their service department a couple of times a year for everything from oil changes to engine changes over the last decade.
So...as far as I am concerned they killed this golden goose. I don't like being misled. I don't like bait and switch business practices. I don't like price gouging of a captive audience. Prior to this interaction we were planning on going there in August to buy a brand new Sonata for the wife and a used car for the 16 year old. For the last decade they had been our choice for all service on our Hyundai. They were even our choice for rental vehicles several times in the last decade.
We will now take our future business elsewhere.