James said the business didn't follow up with what he told them. He got an oil change and told them to top off the gas. When he got home, he realized that they didn't top off the tank and was not very happy about it. He is happy with their service, just not happy on that particular day.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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