We have history. Since 1927 Wilson County Motors has serving the communities of Nashville, Lebanon, Cookeville and Hendersonville, TN. Our expert Hyundai service staff has won regional awards for excellence and we will provide quality Hyundai repair and maintenance. Contact us today to set up an appointment. We have history. Since 1927 Wilson County Motors has serving the communities of Nashville, Lebanon, Cookeville and Hendersonville, TN. Our expert Hyundai service staff has won regional awards for excellence and we will provide quality Hyundai repair and maintenance. Contact us today to set up an appointment.
We brought our car in with a list of issues that needed to be addressed… a transmission jerkiness, a check engine light on, an A/C actuator issue, among others.
As the A/C issue is intermittent, we brought video of the issue.
They had my car for three weeks, during which time they did not communicate with us unless we called them.
At the beginning of week 3, they offered us a loaner vehicle when they told us they would need more time with my car.
Today they called to tell us my car was ready to be picked up. We picked up the car to find that they had fixed ZERO of the issues. They said that they could not replicate any of the issues so they didn’t fix anything. Then they escorted us out the door and locked it behind us (apparently they are very serious about closing at 6 pm).
As we drove away, with the check engine light still on, the transmission jerked in the very manner they claimed they could not replicate.
This experience has made us very very certain that we will never again buy a Hyundai because they cannot be trusted to honor their warranty nor to fix the issues that the vehicle has.
3 weeks without our car put undue hardship on our family…and having the car returned without any resolution to ANY issue was a slap in the face.
Shame on you Wilson County Hyundai.