Reseñas de Departamento de servicio's

4.8

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John n.

Hillside, IL

02/09/2023

Categoría: Service

Auto purchases

I've been buying my vehicles from wilkins over 20 yrs. Even purchased for our Grand daughter. The vehicles were all Hyundai Santa Fe's & Tucson. We have had no complications with service department, or any wilkins staff. I have continued to purchase from wilkins to date....thx you...

Robin J.

Chicago, IL

05/13/2022

Categoría: Service

Ruined my faith in humanity

DO NOT UNDER ANY CIRCUMSTANCES BUY A CAR HERE!!!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to address or fix. The car sounds like a jack hammer and will suddenly die in traffic while I am driving it. I have brought the car in to be looked at twice and they keep telling me it is fine. Now I'm no mechanic, but any moderately sane person could figure out something is wrong with the car by listening to it. Both times I brought the car in they refused to give me a loaner. The first time I got my own rental that I was told I would be reimbursed for and never was. The most recent time they suggested for me to bring the car in, they once again said they couldn't supply me with a loaner, even though I am having to bring my car in again because they did not address the problem on my previous visit. The service department has handled the whole thing horribly. They do not have the slightest clue how to implement any sort of service recovery. I put 16,000 dollars down on the car in good faith, which was a big mistake on my part, but you live and learn. I am so disappointed in how they run their business. They got their money so my needs as a customer are no longer important. Please do not let this happen to you. SAVE YOURSELF THE HEADACHE AND DO NOT DO BUSINESS WITH WILKINS HYUNDAI!!!!!!!!!!!!!!!!!!
This is my second and final review because I care about the safety of the public unlike Wilkins Hyundai of Elmhurst. I had repeatedly taken my vehicle to them informing them that something was definitely wrong with my engine. My car had even shut off in traffic twice, just completely died mid commute. Mind you, it is a 2020 vehicle and it was 2021. My concerns were ignored at ever attempt at resolution. I decided to take my car to a different dealership. I went with Hyundai of Lincolnwood. TOTALLY DIFFERENT EXPERIENCE. They were reassuring and thorough. I explained what I had been through with Wilkins of Elmhurst and they wanted to make it right. They ended up diagnosing that I needed an engine replacement due to a recall that could have resulted in my car lighting on fire. Wilkins Hyundai of Elmhurst didn't have the time or the decency to deal with my legitimate concerns. Please don't give these careless and greedy people your money. They are con artists and they will screw you over any chance they get. They ruined my faith in humanity and my experience of buying my first new car, something that was well earned. I worked my ass off for it and it was nothing but a disaster because of their negligence.

Ivan G.

Westmont, IL

04/15/2022

Categoría: Service

Very Good Experience

Went in to purchase my first vehicle today, came out with my dream car at much better price than I expected. Service was second to none, Sarge in particular was incredibly helpful and transparent throughout the entire process. Speaking of, I was in and out of the dealership in a very timely manner. Highly recommend this dealership to all buyers, first and experienced alike. 10

Barbara K.

Chicago, IL

2018 Hyundai Sonata

04/02/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great!

I have no complaints, I love the fax I have the option to drop my car off in the morning an the dealership offers a courtesy shuttle to my office.

DANA D. de Wilkins Hyundai respondió el 04/05/2022 12:13 PM

THANK YOU FOR THE GREAT SURVEY. LOOK FORWARD TO YOUR NEXT SERVICE VISIT. ENJOY THE REST OF YOUR WEEK

Betty T.

Broadview, IL

2020 Hyundai Santa Fe

04/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service.

I was in and out at a timely manner.

DANA D. de Wilkins Hyundai respondió el 04/02/2022 11:07 AM

THANK YOU FOR THE GREAT SURVEY. HAVE A WONDERFUL WEEKEND. LOOK FORWARD TO SEEING YOU THE NEXT SERVICE VISIT

Barbara O.

Franklin Park, IL

2020 Hyundai Santa Fe

03/30/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service

Customer Service & Service department exceptional!

DANA D. de Wilkins Hyundai respondió el 04/01/2022 07:27 AM

THANK YOU FOR SURVEY AND ENJOY YOUR WEEKEND

Cliente verificado

Lombard, IL

2019 Hyundai Elantra

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Experience

Always professional and fantastic service.

DANA D. de Wilkins Hyundai respondió el 04/01/2022 07:26 AM

THANK YOU FOR SURVEY AND ENJOY YOUR WEEKEND

Mohammad A.

Bensenville, IL

2021 Hyundai Palisade

03/27/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They need to take the customer’s complaints more seriously!

I was positive about my complaints of the issues I have in my car but they just answered me that nothing wrong with my car despite that another dealership confirmed the issue I have.

Ivette L.

Bensenville, IL

2017 Hyundai Sonata

03/26/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My go to dealership

Hands down one of the best dealerships to go to. They have friendly staff, always professional, understanding of how important your time is and they make you feel at home. Someone is always there to answer any questions and it does feel like a ghost town.

DANA D. de Wilkins Hyundai respondió el 03/26/2022 06:14 AM

THANK YOU FOR THE GREAT SURVEY. ENJOY YOUR WEEKEND AND SEE YOU ON THE NEXT SERVICE VISIT ;)

Joyce E.

Broadview, IL

2020 Hyundai Palisade

03/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thank you Dana Dennis you're the best ? ?

This is the best dealership and service department in Illinois. Thank you Dana Dennis.

DANA D. de Wilkins Hyundai respondió el 03/26/2022 06:13 AM

THANK YOU FOR THE GREAT SURVEY. ENJOY YOUR WEEKEND AND SEE YOU ON THE NEXT SERVICE VISIT ;). P.S. YOU ARE THE BEST!!

Joseph R.

Lombard, IL

2020 Hyundai Sonata

03/21/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service issue

Andrew, Drew and Steve went out of their way to address my service issue.

DANA D. de Wilkins Hyundai respondió el 03/22/2022 07:18 AM

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY. WE LOOK FORWARD TO SEEING YOU FOR THE NEXT SERVICE VISIT. HAVE A GREAT WEEKEND

Cliente verificado

River Forest, IL

2018 Hyundai Tucson

03/15/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Service personnel and work performed were exceptional

DANA D. de Wilkins Hyundai respondió el 03/16/2022 01:59 PM

THANK YOU FOR TAKING THE TIME FOR FILL OUT THE SURVEY ENJOY THIS BEAUTIFUL WEATHER WE ARE HAVING

Siara S.

Elmwood Park, IL

2021 Hyundai Sonata

03/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Maintence

Everyone at Wilkins has been extremely kind and helpful each visit !

DANA D. de Wilkins Hyundai respondió el 03/15/2022 05:34 AM

THANK YOU FOR THE SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE WEATHER THIS WEEK

Karen K.

Lombard, IL

2020 Hyundai Santa Fe

03/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and courteous

Went in for oil change and they washed my car. The time was under an hour what they told me it would be. Thanks for a great job.

DANA D. de Wilkins Hyundai respondió el 03/15/2022 05:33 AM

THANK YOU FOR THE SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE WEATHER THIS WEEK

Cliente verificado

Elmhurst, IL

2020 Hyundai Kona

03/10/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Brought my Kona in for a recall along with an oil change and tire rotation. The work was completed quickly, and the staff were friendly and professional. I liked the fact the staff took images of my car before work was conducted.

DANA D. de Wilkins Hyundai respondió el 03/14/2022 02:07 PM

THANK YOU FOR THE GREAT SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE BEAUTIOUS WEATHER WE ARE GOING TO HAVE THIS WEEK

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