I just want to tell you about a great customer service person, his name is Gary. I made an appointment about a week before Halloween. I said oh, that's Halloween. Gary said we will try and have some candy for you. I laughed! I never gave it another thought. On Halloween I went to the counter and Gary was working. He said here is some candy as promised. I didn't really expected this! Thanks! Gary is so good, kind and patient!

Lisa H.

Mansfield Center, CT

03/24/2024

Categoría: Service

Pressure free experience

If you’re shopping for a car and want an easy, friendly experience, you can find it here. Ultimately, we did not purchase a car, however our sales man was patient and informative. Go see George Sfakios - great experience.

Greg S.

Norwich, CT

04/30/2023

Categoría: Service

Poor follow through, unreasonable actions

I brought my Hyundai from the dealership we bought it from (who has done all appropriate servicing) for a replacement safety belt receiver. After going through my vehicle, told me things that needed to be repaired (which was not true) told me I needed a new receiver, which I asked them for in the beginning. I was told it would take 1 week, but it is now 3 weeks and I haven't heard anything from them. I brought it to another Hyundai dealer and the problem has been resolved. I love my Hyundai, but won't ever go here again. Found a more responsible dealership.

Joshua B.

Jewett City, CT

03/31/2022

Categoría: Service

Excellent!

We have been with Wile for several years now. They're always there when we need them, which is often! They've been servicing our company's fleet vehicles and we couldn't be happier!

Ab T.

2019 Hyundai Accent

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Wile is always prompt, courteous and professional. Their service team is top notch and there's never too long of a wait!

We are proud to be part of the Wile Hyundai family and use their service department for many of our fleet vehicle's maintenance. They're always there when we need us (even at a moment's notice if there's an emergency!) and do great work!

Cliente verificado

Haddam, CT

2017 Hyundai Santa Fe Sport

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Routine maintenance

Routine maintenance performed in a timely manner

Felixberto E.

Coventry, CT

2018 Hyundai Santa Fe Sport

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very nice service!

The oil change, filters service was on time and efficient!

Cliente verificado

Willington, CT

2018 Hyundai Tucson

02/21/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service…poor checked out!

The service was good, but the cashier was lazy, when questioned about the bill. Was over charged, and could have been avoided, if she had actually confirmed that a coupon had not been applied.

BRENT R M. de Wile Hyundai respondió el 03/12/2022 08:10 AM

Thank you for taking the time to leave feedback on your recent visit. I am sorry to hear that the entire experience was not up to standard. We most certainly will be addressing your concerns to ensure a positive experience from start to finish. I am glad to hear your advisor (Jim) did a great job but there were other issues preventing him from achieving a passing score (5). Thank you again for leaving feedback and look forward to your next visit.

Ethel G.

Mansfield Center, CT

2017 Hyundai Tucson

02/05/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Happy

Very happy my Tucson passed recall test.

Shurn W.

North Windham, CT

2013 Hyundai Elantra

02/05/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thank you Danny gates

Anna P.

Andover, CT

2018 Hyundai Santa Fe

01/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Overall a good experience

Overall a very good experience!

Cliente verificado

Columbia, CT

2012 Hyundai Genesis

01/04/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Reliable service

Work appears to be thorough and well done. Explanations are clear and personnel are polite and responsive.

Ida L.

Windham, CT

2022 Hyundai Santa Fe

12/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service and staff

Great staff! Professional and friendly

Ethel G.

Mansfield Center, CT

2017 Hyundai Tucson

12/08/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Take back

Dear Hyundai,
I'd like to change my rating for my last visit to Wile Hyundai to read 5 stars. I was totally satisfied with the service I received and looking back I should have given the 5 star rating. Usually, I don't even fill out these surveys since I don't approve of their overall design. Perhaps that's why I gave a 4 star rating - the survey needs to be less redundant and not based on a pass/fail system.

BRENT R M. de Wile Hyundai respondió el 12/09/2021 10:49 AM

Thank you so much for taking the time to speak to me. I look forward to seeing you on your next visit.

Jim C

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