Intending to be positive, or constructive, I may pass on the question of recommendation until a later date.
Two, maybe three factors were negative to a customer. 1) though told there would be a call giving me an estimate, it did not occur initially or at any point. 2) no one called to tell us that the repair would not be completed the first day. 3) no forecast of when the repair would be completed until I came to the shop for the third time in two days to again find that the repairs were not done.
On the plus side the total cost was reasonable, possibly not including all of the labor time it appears was needed.
I am forced to say "no" rather than say "yes" below... too soon to say yes based on above experience. Thanks for asking and making a website available.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
Two, maybe three factors were negative to a customer. 1) though told there would be a call giving me an estimate, it did not occur initially or at any point. 2) no one called to tell us that the repair would not be completed the first day. 3) no forecast of when the repair would be completed until I came to the shop for the third time in two days to again find that the repairs were not done.
On the plus side the total cost was reasonable, possibly not including all of the labor time it appears was needed.
I am forced to say "no" rather than say "yes" below... too soon to say yes based on above experience. Thanks for asking and making a website available.