Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Cliente Verificado
They were not going to be available for a few hours. I had spoken to Glen (btw, we take our vehicles to Glen's Chvron for maintenance or other issues with our vehicles.) suggested that I leave my keys with him and they ywould see if they could get my truck started. I left my keys and went home. In the morning, I headed back to my truck expecting that I would have to call and wait for AAA again. However, my truck was gone. Glen came and tried to start the truck but it wouldn't start so he had my truck towed up to the Chevron. I was so greatful and impressed!!! To me, that was above and beyond! He saved me a lot of waiting and stress. We started going to the Chevron in the first place because my sister's partner, Jesse Cargo works there. Jesse had worked on our cars prior to his employment at Chevron. We know Jesse to be honest and excellent at his job. We have continued to do our business at Chevron because we trust Glen, Jesse and the other workers. When the air conditioning went out in my truck, they were thorough and let me know they could not find the leak without going in further which would have cost quite a bit. I opted not to go that route. They filled the air conditioning liquid but indicated gradually it would all leak out. I trust them when they tell me something. I just have to emphasize again, that I was so impressed that Glen went ahead and had my truck towed to his station. As a result, I didn't have to call AAA and that saved me a lot of stress. I would and do recommend Chevron to others.