We fix what you “brake”!! If it squeaks, rattles, and wants to die on you, we can get you back up and running! We fix what you “brake”!! If it squeaks, rattles, and wants to die on you, we can get you back up and running!
Darren,
You came into the shop on 04/30 and requested an estimate for a thermostat replacement. This was given to you without seeing your vehicle. The estimate was $416.04 and included diagnostic to confirm repair and part. We did not see you again until 06/03 when you were towed in due to a crank, no start. We did our diagnostic and confirmed you were out of fuel and needed a fuel pump as your sender was bad. We gave you this estimate and you asked us about a thermostat to which we replied we had run codes and did NOT have any codes at all and we did not see the reason to do a thermostat. This is not a SCAMMER's response. A scammer's response would have been to just take your money and do a thermostat when it clearly did not need one. You INSISTED we do a thermostat, even though we had no reason to, so we gave you an estimate and guess what? It was to the PENNY the same. Now, we did add an optional coolant flush on the ticket after we actually saw the vehicle, but the quote for the thermostat, PART AND LABOR was exactly what you were quoted over a month ago, site unseen. (which we don't actually guarantee any of our quotes until we do diagnostic on the vehicle and confirm the part and problem and even then it is good for 2 weeks because of the current market) so, in reality it is awesome that your quote was exactly the same a month later when we actually saw the truck. You could have easily said you were not interested in the coolant flush but you sat behind your screen and texted all sorts of things about us being dishonest. We were not in any sort of fashion being dishonest. There was no difference to split and yes, after your rude texts you were told to come pick up your truck - you had not offered any sort of effort to "solve the issue". Instead, calling us morons. What is crazy is this whole thermostat debacle is NOT the reason your truck was here. It was here because it needed a fuel pump, which you never responded to our quote or recommendation about that.
Thanks for the taking the time to write a review that is totally pointless. Best of luck!
-Whistler
It’s sad companies work this way these days but I found a good ship that has treated me like the car. I have owned my own company for 39 years and would never treat customers this way!
Beware of these scammers!