I have had break problems for over 2 years. They squeaked very loudly. My breaks were new so that wasn’t the problem. This was the 3rd time I had my breaks looked at and there was nothing found. Today Western Auto took the time to find the problem and fixed it. Thank you so much. Also the young girl that works at the counter deserves a shoot out for her wonderful customer service. The only problem is they are so busy make sure you give them a day to do something as simple as an oil change.
I drive to Yorktown from Alexandria because I have friends who live in Yorktown. But I time my trips so that I can get service done by Western Auto on my Toyota, which has 230,000 miles. I have never found a repair shop I like better. Just this last visit, I told them the suspension seemed rough and maybe it needs some new struts after 230,000 miles. The mechanic inspected the car, and said the front ones were leaking. I said should I replace the rear ones as well? He says he didn't see a problem with them. They had the chance to get more money out of me but they chose to be straight instead. I told him to go ahead and replace the rear ones as well. I hope they stay around a long time!
The terrific threesome team of Amy, Brandon & Marty continue the bring the best service for your vehicles.
I was again saved a bunch of money in parts for my Jeep Wrangler by their research in purchasing quantity parts for less!
And ALL the mechanics in their shop are top notch!!
Given the fact that they are always busy, they not only got my vehicle taken care of in a timely manner, they also knew the vehicle I had despite it being my first time with them.
I took my vehicle to get an inspection done and I was so impressed by their professional customer service that I went back for an oil change and was equally impressed. They are honest and don't try to upsale you on things you don't need. I will definitely be a repeat customer and spread the word.
Western Auto Yorktown Virginia always honest upfront and fair pricing. From Marty and staff at the front desk, mechanics and technicians are professional and courteous to all.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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