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West Broad Volkswagen Audi

Puntuación Promedio
Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5
3.5
(40 Reseñas)
-100
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
-100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Categorías
Reparación de automóviles, Mantenimiento del coche, Concesionario de coches nuevos
Contacto
(800) 835-7736

Horario del Negocio

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Eastern Time (Us & Canada)
9001 West Broad Street Richmond, VA 23294-5809

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
-100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Categorías
Reparación de automóviles, Mantenimiento del coche, Concesionario de coches nuevos
Contacto
(800) 835-7736

Horario del Negocio

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Eastern Time (Us & Canada)
9001 West Broad Street Richmond, VA 23294-5809

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
-100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years! Our Volkswagen dealership takes care of all your automotive needs from sales to service to parts. And what's more, West Broad Volkswagen is also home to the West Broad Collision Center, the official body shop of the Page Auto Group. ...more

Categorías
Reparación de automóviles, Mantenimiento del coche, Concesionario de coches nuevos
Contacto
(800) 835-7736

Horario del Negocio

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 6:00 PM
Sun
12:00 PM - 4:00 PM
* Eastern Time (Us & Canada)
9001 West Broad Street Richmond, VA 23294-5809
Reseñas de Todos los Departamentos'
Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5Calificación general 3.5/5
3.5
(40 Reseñas)

JM
gravatar
Johnathan M.
Midlothian, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/11/2021
0
Categoría: Service
Worst Body Shop and VW dealer in the world.
Well after 7 weeks of working on my car it’s finally back. This is the worst experience I have ever had with any business. You lied to me several times and the insurance company as well. Geico got extremely irritated with your lies and failure to communicate. Your staff was rude and nasty. You ignored my emails and phone calls. And the sad thing is you really think I’m going to let this slide. I got stuck with a rental car bill and my car is not fully repaired and I called and emailed you twice and still no response. And based on all the reviews I read here you always do customers this way. Stuart Hendrick is a horrible manager and rude as all get out. I’m trading my car in at a non Page auto group dealer but this is not the last you’ve heard from me. Now try ignoring this.

MT
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Matt T.
Richmond, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/31/2021
Awful Customer Service
Customer service rep did not provide a receipt for services rendered. When I called back multiple times to get the receipt, I was continuously sent a to voicemail that was full. These guys don't care, save yourself some time and stress.
No Recomendado

TC
gravatar
Timothy C.
Richmond, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/09/2020
Worst VW dealership in history.
I’ve been a happy VW owner for more than 7 years. After the way the general manager just spoke to me I can no longer say that. Very rude, raising his voice and speaking over me and then hung the phone up in my face. All because you charged the insurance company for work that wasn’t needed or performed? All because your employees made multiple mistakes over and over again with my vehicle. Well I hope you all are happy not only has PAGE auto group lost a customer, Subaru is about to gain one. Sad thing is if anyone looks at their google reviews and yelp reviews this is all common practice and they never accept responsibility they love overcharging on these “diagnostics”. It’s really sad.
No Recomendado

CW
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Cynthia W.
Windsor Mill, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/21/2017
Deceitful Service Advisors
My daughter's 2016 Volkswagen Beetle was damaged due to a faulty part. West Broad Volkswagen & Audi made this entire process very difficult. They refused to work with me, the dealership where the faulty repair was made in order to secure payment, or even Volkswagen Corporate. They lied to my daughter about what was wrong with her car. They refused to cooperate with another dealership that was simply trying to make payment to them for the correction of the faulty part. They made promises to Volkswagen Corporate to the fact that they would allow my daughter to have a rental for the weekend in order to get to work until Monday when the situation could be resolved. When I tried to contact them to get the loaner for my daughter, they refused to allow us the loaner. The stories kept changing and repeated requests to speak with a manager were met with, " They're not here," or "They're gone for the day." This dealership is untrustworthy and I would never do business with
No Recomendado
Shereen B. de West Broad Volkswagen Audi respondió el 07/24/2017 11:16 AM

What really happened with this situation is...... The vehicle was brought to our service department for faulty work that was performed at Heritage Volkswagen in Owingsmill MD.  It was an  unwarrantable item.  The other dealership wanted the customer to pay for the repairs and be reimbursed by them.  A loaner vehicle was not necessary because the work for the vehicle has been completed and the vehicle is ready to be picked up.  While it is unfortunate, West Broad Volkswagen is not responsible for the neither the vehicle or the cost of the repair.  We stand behind the work that we perform and this is a situation that must be resolved between the customer and the dealership that performed the work not West Broad Volkswagen


GH
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Gerald H.
Henrico, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2016
cliente verificadoCliente Verificado
Categoría: Service
Jeana Gordon - Service Dept
Jeana Gordon is the best. We met Jeana 20 years ago at another dealership and were thrilled when we purchased our VW Passat in 2011 and found her at W Broad VW. She is honest and straight forward. We trust her recommendations.
Recomendado

MF
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Mike F.
Rustburg, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2016
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service Every Time
The West Broad Audi team always goes above and beyond to help. Brad Reichwein greets me by name when I first pull in and never fails to deliver exceptional service. I recommend West Broad Audi to anyone looking to have work done on their vehicle.
Recomendado

JC
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Jerry C.
Midlothian, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2016
cliente verificadoCliente Verificado
Categoría: Service
It's professional/competent staff
Brad, as usual, was very helpful and addressed my issues.
Recomendado

MN
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Michael N.
Henrico, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2016
cliente verificadoCliente Verificado
Categoría: Service
My representatives; Jeana
Jeana is professional, Friendly and informative. She is a great representation for your customers.
Recomendado

BB
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Bobby B.
Mechanicsville, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2016
cliente verificadoCliente Verificado
Categoría: Service
Collision Repair Service and 100,000 Mile Service
Oct. 5, 2016 I hit a deer with my 2012 TDI Passat. The next day I dropped the car off at West Broad VW Collision Center with excellent help from staff and onsite review by Va. Farm Bureau (insurance carrier). Later, I had arranged before pickup through the Collision Center for the Service Department to coordinate the 100,000 mile checkup. The transition between departments allowed one-stop shopping without having to establish multiple appointments. I appreciate the coordination and assistance in repair and maintenance of my vehicle which is why West Broad VW Collision and Service Center always receives my car.
Recomendado

SS
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Samuel S.
Ashland, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2016
cliente verificadoCliente Verificado
Categoría: Service
Clean, very willing to help and always courteous.
The service was fast and a car was furnished and ready to go when I arrived. Thanks for the courteous service reps. it says lots for your service.
Recomendado

RR
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Rhonda R.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2016
cliente verificadoCliente Verificado
Categoría: Service
Fast, efficient service.
Great service would come here time and time again!
Recomendado

CD
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Craig D.
Glen Allen, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2016
cliente verificadoCliente Verificado
Categoría: Service
the service
Great experience
Recomendado

SJ
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Suzanne J.
Glen Allen, VA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/07/2016
cliente verificadoCliente Verificado
Categoría: Service
Great except one thing.
Always great service. However I asked when I set up the appointment for them to look at my headlights due to them being off with eachother. I did forget to remind them when I dropped the car off. Headlights are still not fixed.
Recomendado
Shereen B. de West Broad Volkswagen Audi respondió el 11/10/2016 01:59 PM

Serveral attemps have been made to contact the customer to visit the issue with her headlights. We will resolve and address all issues when contact is made.


JM
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James M.
Richmond, VA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/06/2016
cliente verificadoCliente Verificado
Categoría: Service
everyone seemed to care to get the job done right
no complaints other than cost of running diagnostics. These should not cost so much and if work needs to be done they should be credited
Recomendado

PD
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Paul D.
Midlothian, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2016
cliente verificadoCliente Verificado
Categoría: Service
Great service
I was in and out in the time promised for a minor repair. Chris Alston was especially courteous and helpful.
Recomendado
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