Initially had issues with missed items during delivery process. Sales rep and GM worked really hard to resolve any issues experienced. Thank you for following up

Reseña Original

11/30/2021

Categoría: Sales

Good not great

Sales and finance team were great. Issues happened at delivery. Vehicle was not detailed. I had to remove protective film, stickers and bags from seats and seat belts in the entire back of the suv including having to place the floor mats and cargo liner/nets package. Very poor execution from the delivery team. Also had no fuel in the vehicle even though it was supposed to have full tank. I had to fill it up on my way home less than 25 miles from dealership. Sad ending to a great beginning experience.

DANNY L F. de West Broad Hyundai respondió el 11/30/2021 04:08 PM

Thanks for your business Kate. Enjoy your awesome New Palisade.

DANNY L F. de West Broad Hyundai respondió el 11/30/2021 04:24 PM

Hi Kate, I am very sorry about the delivery process. Had i known about it i would have corrected that immediately. Ryan has always been very thourough and i dont believe he has ever had a survey score below a 5. I will definitely have a conversation with Ryan as we always want the customer to have a awesome experience. I understand Ryan's Sales Manager offered a full detail, gas and a loaner car during the Auto Armor application, probably a little too late after all the things that you personally had to do yourself. To try and correct your experience a little i would like to refund the amount that you paid for the auto armor application in hopes that you would rescore Ryan to a 5. Ryan is very good at what he does and i am sorry he let you down, but i will find out what happened. With the crazy inventory issues these sales guys and girls cant afford a failing survey it takes them a long time to recover and is very costly to them. I will send you a rescore request. I also looked at your deal and since it is financed the refund of 930.00 will go to the lienholder to reduce the payoff amount. I will confirm with you once the finance office has sent your refund to Hyundai Motor Finance. Enjoy your New Palisade and Happy Holidays. Thanks Danny

DANNY L F. de West Broad Hyundai respondió el 11/30/2021 04:27 PM

Thanks Kate for your resore and understanding. I will have finance get the refund process started first thing in the morning. Enjoy your New ride.

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