I own a 2009 Chevy Silverado 4x4. I get my oil changed, they put on new tires, and they have been my go to mechanic shop for issues. After being charged a $400 markup price for 2 wheel bearings I will not be here again.
Summit Racing provides the same wheel bearings for $148.97, the shop charged me $349.34. I have always told them it’s no hurry. I provide them oil and oil filter for oil changes and I’ve bought my own parts before. As mechanic experts I would hope they would have advised me to wait or supply my own parts so I could get the best price.
I was provided a verbal price total of $1126, however I was not printed out a breakdown estimate of parts and labor which I usually sign before they work on the truck. This was a red flag for me. I have attached the receipt I received after the labor. I did not sign anything before they worked on the truck. I proceeded because I have been satisfied and Melvin tries to answers my questions, educate me about parts and labor process.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Summit Racing provides the same wheel bearings for $148.97, the shop charged me $349.34. I have always told them it’s no hurry. I provide them oil and oil filter for oil changes and I’ve bought my own parts before. As mechanic experts I would hope they would have advised me to wait or supply my own parts so I could get the best price.
I was provided a verbal price total of $1126, however I was not printed out a breakdown estimate of parts and labor which I usually sign before they work on the truck. This was a red flag for me. I have attached the receipt I received after the labor. I did not sign anything before they worked on the truck. I proceeded because I have been satisfied and Melvin tries to answers my questions, educate me about parts and labor process.