Terrible service, rude, and overpriced. I brought my teenage son's 30-year-old truck in to have the main seal replaced because it started leaking in my garage. We're talking about a 30-year-old, parts are cheaper than dirt, easy to work on, Chevy truck. After several days being "diagnosed," I was told it was the manifold gaskets and not the main seal. I authorized the repair, and they took almost a week to complete the job. I was told they test drove it and confirmed it was fixed. I paid about 20 times in labor what the parts cost and drove the truck home. It still leaked.
The next day I brought the truck back in and was told this time, it was the main seal...imagine that? It took them almost another week to complete that job and when I inquired about a discount for their incompetence, I was basically told to go pound sand. This time they charged me about 30 times more in labor then their inflated parts were. The lesson here.....they don't know what they are doing, take a long time figuring out they don't know what they are doing, frustrate you by having you return your vehicle multiple times to have it fixed, and then charging you a ton of money for the privilege of being subjected to their rude staff.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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The next day I brought the truck back in and was told this time, it was the main seal...imagine that? It took them almost another week to complete that job and when I inquired about a discount for their incompetence, I was basically told to go pound sand. This time they charged me about 30 times more in labor then their inflated parts were. The lesson here.....they don't know what they are doing, take a long time figuring out they don't know what they are doing, frustrate you by having you return your vehicle multiple times to have it fixed, and then charging you a ton of money for the privilege of being subjected to their rude staff.