Waited almost 4 weeks and car wasn’t even looked at.
We took my mother’s Buick to Jeff on September 17th to have the ignition switch replaced. He said he was busy and it would be about a week. No problem, we understand. We called Friday and we’re told that Jeff was off and he’d call us Monday 10/12/20. Monday comes, no call. We call on Tuesday the 13th. Jeff says he hasn’t looked at the car yet, he’s too busy, if we can’t wait we can come pick it up. My mother has been without a car for almost 4 weeks. Bad service, bad customer service. Will never take another vehicle to him ever.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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