I took my Jeep Wrangler in for brakes and an oil change and some other major issues were discovered. Not only did Wayne’s explain what needed done immediately and what could possibly wait, they also worked with my extended warranty company. They communicated regularly and clearly throughout the process to keep me updated on status of of the work being done. I didn’t feel at all intimidated or like they were trying to take advantage of me which I’ve often felt as a female when it comes to car repairs. They’ve definitely gained a new customer!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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