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Oil Change 65

Care 35

Watermark 27

Recall 20

Friendly 19

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Lucas M.

Coulterville, IL

11/04/2024

Categoría: Service

Vehicle service

Don't buy a vehicle from this place. I bought a brand new 2024 Hyundai Kona last year and was told from another dealership that there was work already done to my car and that certain parts were replaced after it was built in the factory. When I asked Watermark about it, they immediately became defensive and argumentative. So never got to find out any more information about that. But now, a year later, they refuse to service my vehicle in terms of oil changes. They advertise that walk-ins are welcome, but they strictly allow appointments only, and when I call to make an appointment no one EVER picks up the phone. The process of buying the vehicle was great and smooth, but then after that you are out of luck for any additional help or service. When I showed up at the quicklane trying to get an oil change, they refused service since I didn't have an appointment (even though they never pick up the phone) and then couldn't give me the number to the warranty company so I can't keep the warranty they advertise either. Not worth the trouble at all, get your vehicles from anywhere but watermark.

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