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Sandra B.

Carbondale, IL

06/04/2024

Categoría: Service

Service Department

Overall, I give them a satisfactory rating. I brought my car in right after the new year, the first week in January. I didn't get my car back until May 31st. They told me within the first couple of weeks that I was going to need a new engine and that the issue was common with these cars. They told me once they order the engine, it will take approximately 2-3 weeks to come in and then 1-2 days to install. What they did not originally tell me was that there were multiple cars waiting on engine installation and that my car wasn't going to be serviced until all the other vehicles were completed. Every time I called for status, it was always the same response, "We're still waiting for the engine to come in." I finally received a "loaner vehicle" in early March. Very thankful for the loaner so I could finally get back to some normalcy. About a month later I called for status on my car again. They told me the same thing. So, I finally did some research of my own. I called parts department to find out if my engine had even been ordered yet. He told me it had. It was ordered 18 Mar and an expedite request was called in on 20 Mar. The bad news was it was on backorder. He checked his system for manufacturers on-hand quantities for this engine. They were all zero. So that told me that the Manufacturer was going to have to build the engine and ship it out. Not knowing if it was coming from South Korea or stateside manufacturer, it could have been up to 8 months or more before I could even get my engine. Finally received my car on 31 May. My suggestion to Hyundai Corporation... if you know that these types of engines are having issues and are going to need replaced, then have engines on hand at the manufacturer or supplier so they don't have to be backordered. I guarantee you that my car and the one other car sitting in Marion Hyundai service department are not the only Santa Fe's in the United States that need new engines. Otherwise, thank you for replacing my engine and getting me up and running again. I was happy to get back to my normal life.

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