business image

Waterloo Automotive

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(633 Reseñas)
95

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
95
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns. Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns.

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Reparación de automóviles de importación
Contacto
(618) 939-5855

Horario del Negocio

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
622 N Market Street Waterloo, IL 62298-1012

Afiliaciones

AAA - Approved Auto Repair
ASE
Reseñas de Waterloo Automotive's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(633 Reseñas)

HK
gravatar
Heidi K.
Waterloo, IL
Chevrolet Traverse LT
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/19/2026
cliente verificadoCliente Verificado
5
speed of service
I had an appointment at 8:30am to get new tires, and it wasn't complete until 2:00pm. It seems like the speed of service is a bit slow.
Josh W. de Waterloo Automotive respondió el 02/19/2026 12:11 PM

We appreciate you taking the time to share your experience with us.  We apologize for this misunderstanding, we should have communicated better.   
We schedule all of our appointments as daily dropoffs.  The only exception being 3 reserved time slots each day for basic maintenance visits (oil change, tire rotation, bulb replacement, etc).  
This is especially important with tire changes and wheel alignments because they can only be done one at a time.  
That said, I am very sorry that we didn't communicate this better when you were dropping it off yesterday morning.  If we had have, we could have all been on the same page from the start.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.