AVOID THIS PLACE
Wow how quickly a rating can change. I received a call from VW recall department and told me my vehicle needed to go in for a airbag deployment issue that could cause serious injury and accidents. They told me they would handle the appointment and also ask if i needed a complimentary loan car. I never received the appointment and after waiting 10 days i got another call with the same proposal but this time Vista said they didn't have a loaner but if i could wait then i would be scheduled fir the following week, which i said would be fine. I never got a call and on Tuesday 2-27 i spoke with Sophia and told her the whole story which she said she would tell her service manager ti call me. That never happened!!! I called again today and explained the whole story again fir the third time and she said she emailed her service manager Fernando Arceo. THIS GUY NEVER CALLED ME AGAIN. AVOID THIS DEALERSHIP WHEN IT COMES TO THERE SERVICE DEPARTMENT.
Joe C
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Wow how quickly a rating can change. I received a call from VW recall department and told me my vehicle needed to go in for a airbag deployment issue that could cause serious injury and accidents. They told me they would handle the appointment and also ask if i needed a complimentary loan car. I never received the appointment and after waiting 10 days i got another call with the same proposal but this time Vista said they didn't have a loaner but if i could wait then i would be scheduled fir the following week, which i said would be fine. I never got a call and on Tuesday 2-27 i spoke with Sophia and told her the whole story which she said she would tell her service manager ti call me. That never happened!!! I called again today and explained the whole story again fir the third time and she said she emailed her service manager Fernando Arceo. THIS GUY NEVER CALLED ME AGAIN. AVOID THIS DEALERSHIP WHEN IT COMES TO THERE SERVICE DEPARTMENT.
Joe C