Had scheduled tire replacement at Virginia Tire and Auto at 4:30 Pm 04/02/2019. Arrived early at 4;15 Pm. Vehicle was taken in tires changed in 1 hour. Then it sat outside for 1 Hour. Asked technician he said it was complete. Then said Virginia Tire and auto forgot to do front end alignment. They took it next door and some 45 minutes later saw technician driving around. Then 1 Hour later saw technician driving my car again. The tech parked it at end of lot and left it I did not see him park my car. One hour later I asked the Technician status on car. He stated Oh its complete. Now three-and-One Half hours later I check out. Very terrible Customer service. have been going to this establishment for 15 Years I will never return. Terrible service. Rodger O Young
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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