Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.
The lack of communication and that’s a better word and price gouging. My vehicle was misfiring and engine light came on for a short second and back off. I thought it was the gas. I had not had an issue before with my vehicle taking it to Vandergriff Hundai Arlington in the past. Luis put the scanner on the vehicle on 7/11/2026 and stated it is showing a spark plug misfire. I would need spark plugs and a fluid flush without looking under the hood. I informed Luis don’t be trying to get more money out oof me.. My vehicle has been at the service department for 3 days. When I spoke to Luis on Saturday he stated he would give me a call on Monday. I called Luis on 7/13/2026 @5:00 because I had not heard from Luis. During the conversation he stated they didn’t know what was wrong with the 2014 Hyundai Elantra. The customer stated you said (Luis) that the diagnostic machine is not showing what’s wrong with vehicle. I had my husband to go to Vandergriff Hyundai on 7/14/2026 was given the estimate. I called and spoke with Rosalyn administrative. I ask who was the manager and Rosalyn stated Moe. I ask if Mow had a phone number and she stated no. Which I knew that wasn’t the truth. Rosalyn then stated he’s at his desk and I will transfer you. Except this was a person impersonating Moe. The person stated that my vehicle need approximately $8000.00 for the work that needed to be done.The impersonator also stated we knew what was wrong with the vehicle but no one took the time to call me. I informed the impersonator that I only wanted the spark plugs done. The impersonator stated if you take the vehicle somewhere else the shop/ dealership would not be able to repair the vehicle. Impersonator tried to convince me to let Vandergriff do the repairs. I informed the impersonator don’t do that again. Let Rosalyn know when I ask for a manager that’s who I want. However, the service department does not want me to speak with Mo for some reason. The person that I impersonator showed be reprimanded along with all who played a part as well as Luis. They thought I don’t know about vehicles well I do because of past issues that my other vehicles had. I should’ve been a mechanic. Vehicle was never repaired after I gave permission. Efrain said no charge for diagnostic since it was a miscommunication. I picked up my vehicle and going to my original repair dealership.
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