Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.
The absolute worse new car buying experience ever. Purchase a new Sante Fe Calligraphy on 10/31/24 picked up on 11/7/24returned for repair due to a Chassis Control Unit error on 11/11/24(83 miles). Went to pick up vehicle around 12/12/24 there was damage to the passenger door, all of the panels inside the vehicle where they pried the dash open had scratches and pried marks. I left the vehicle and insisted they repair. Finally pick up the car on 2/18/25 over three months later. Now less than having the vehicle 3 weeks I notice that the windshield cleaning system does not work in the front or back. This must have also been damage in their procession because it was working when I purchased. Now I have to take back again. I contacted the general manager Ryan Rios numerous times, who couldn’t be bothered to assist. I have opened a case for the Texas Lemon Law in hopes I can cut my losses. I would not advise purchasing from this dealership. To have error on the car is one thing but to have damage to all the panels on the inside, damage to the tint, significant ding on the driver passenger door panel, and to have 273 miles on the car when it was provided with only 83 miles on it all indicate there are people there doing things that shouldn’t be happening. To make matter worse when you reach to anyone who suppose to have the power and ability to help resolve, you get no response. Please learn from my mistake at this dealership. I’ve been paying for a car I haven’t been able to enjoy at all. They won’t buy it back although they have had it longer than I have. So I’m either stuck with a 50K constant problem or I get rid of it and end up upside down in another vehicle. Worst experience ever!! Save you money, time, and sanity!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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