Vancouver Toyota

We appreciate you taking the time to share your positive experience regarding your scheduled maintenance. Your feedback about the cleanliness of the interior floor is important to us, and we acknowledge its significance in enhancing your overall service experience. We will certainly relay your suggestion to our service team for future consideration .  If you could give me a call at my direct line at 360-360-4758.   Thank you for your continued trust in us for your automotive needs. 
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

We appreciate your feedback regarding your recent purchase of the 2022 Highlander. It is great to hear that Chef Jeff provided you with excellent assistance throughout the process. If you have any further questions or need assistance, please don't hesitate to reach out. Your support means a great deal to us.

Richard, thank you for taking the time to share your experience with us. It is encouraging to hear that our sales team, specifically Nick and Rebecca, provided you with a seamless and positive vehicle purchasing process. We prioritize ensuring each customer feels well-informed and supported throughout their journey. We appreciate your business and wish you many enjoyable drives in your new vehicle!

It's wonderful to hear that you are satisfied with the lift work done on your 2022 Tundra and that the team, including Flynn, Ruben, and Wyatt, provided you with exceptional service. Meeting expectations with timely service and quality work is important to us, and it is rewarding to know that we achieved that for you. Your recommendation means a lot to us, thank you!

April, it's great to hear that you found the recommendations helpful in addressing your vehicle's needs. Providing valuable information to our customers to ensure their vehicles are running smoothly is important to us. Thanks for your visit!

We appreciate your feedback regarding your recent experience with us. It is important to hear your concerns about the steps taken to address the water leak in your vehicle. Can you please give me a call at my direct line at 360-360-4758, I would like to discuss this with you.  Your input is valuable in helping us improve our processes to prevent similar situations in the future. Thank you for bringing this to our attention.
Lori Bonner
Customer Relations Manager

Ahmad,
Please know that our family owned dealership takes our customer concerns seriously. We strive to provide top-notch and honest customer service. I wanted to reach back out to you to assure you that we did not patch a tire on the new vehicle that you purchased from us.  As you mentioned, you had the tires patched twice at Costco due to previous damage, and we are unable to confirm what was done there.  Our dealership sold the vehicle new to you with only a couple of miles on it, and we show no service history of any tire patches being done at our dealership. As a goodwill gesture, we replaced the tire you were concerned about at no charge to you. I am not sure if there is a misunderstanding about your career, but please know that we do not doubt your business expertise, nor would we of any customer.  
Thank you, 
Lori Bonner
Customer Relations Manager 

Danny, thank you for taking the time to share your positive experience. We love to hear that Amber provided you with helpful and knowledgeable service during your car-buying process. We pride ourselves on having a team that genuinely cares about assisting our customers in making informed decisions. Your feedback is greatly appreciated.

Teresa, it's wonderful to hear that you found our environment clean and comfortable, and that our team was prompt in assisting you. Ensuring a smooth test drive and providing courteous service are top priorities for us. Congratulations on your new Corolla SE, and we wish you enjoyable journeys ahead in your new vehicle.

Shawna, we appreciate you sharing your experience. Providing exceptional service is our priority, and it is gratifying to know that we could go the extra mile for you. Your feedback reinforces our commitment to our customers, and we are glad to have earned your trust.

Michael, it's great to hear that the check-in and check-out process met your expectations and that we were able to complete work on your truck efficiently. Your satisfaction is important to us, and we strive to provide top-notch service. Thank you for choosing us for your automotive needs.

Carl, we appreciate your loyalty and are pleased to hear that you have consistently received great service over the years. It is always our priority to maintain a high standard for our customers, and your feedback reaffirms our commitment. Thank you for being a valued part of McCord's Vancouver Toyota community.

Kenia, we appreciate your positive feedback and are pleased to hear that you are satisfied with the work provided. Your support is truly valued, and we are committed to maintaining high standards for all our customers.

It is wonderful to hear that the check-in process was seamless and that our staff met your expectations with their friendliness and helpfulness. Timeliness is a key priority for us, and we are pleased that all services were completed as scheduled. Your support is valued, and we look forward to continuing to serve you well in the future.

Judy, we are pleased to hear that you enjoyed the relaxed atmosphere and found our team to be thorough and patient in their explanations. Providing a comfortable and informative experience for our customers is a priority for us. Thank you for choosing McCord's Vancouver Toyota!