Reseñas de Departamento de servicio's

4.7

(1,657 Reseñas)

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Reseñas Recientes

Don P.

Lake Oswego, OR

05/07/2023

Categoría: Service

Great Service Advisor Brandi & Results

Took my 2018 Genesis G80 in for general checkup & servicing. Brandi Johnson was my Service Advisor and she is outstanding. She made sure I had a loner car & confirmed it the day before. She stayed on top of the work & kept me updated as the work progressed. I have always been leary of dealerships but this one is good. Great job Brandi.

Christopher L.

Vancouver, WA

06/19/2022

Categoría: Service

Best Oil Change Possible `

IN and OUT! Clean environment, a great place to kick out some emails and work calls while I was waiting! Got me in & out early, and all service points exceeded expectations!

Drew K.

Vancouver, WA

06/08/2022

Categoría: Service

Terrible service

I bought a used car that had a tpms light on. When test driving the sales rep said they would fix it after the sale still and it was even noted on the sales agreement. After following up for months afterwards and getting redirected between services and sales they finally told me that too much time had passed and they wouldn't honor it. Don't do business with people that run a business like that.

Brian W.

Vancouver, WA

03/12/2022

Categoría: Service

Great Dealership to go to for maintenance.

They do an excellent job with customer services and explaining needed repairs. Wait times are fine and repairs are usually within expectation. Sometimes getting an appointment can be difficult because they are busy or parts may take time to get to them but that is the world we live in today and not really a huge issue with the current state of Covid etc. Both employees greet me right away and the service manager is awesome. I get both mine and my wife's cars serviced here and have now for about 4 1/2 years.

DEBRA R. de Vancouver Hyundai respondió el 03/14/2022 06:05 AM

Thanks so much for your kind words, we all really appreciate it.... Have a great week and we will see you soon....

Deb

Cliente verificado

Vancouver, WA

2019 Hyundai Ioniq Hev

03/08/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My Hyndai

Overall good service.

DEBRA R. de Vancouver Hyundai respondió el 03/08/2022 12:49 PM

Any explanations that you need that I did not explain well enough, please call me at 360-992-8115... Have a wonderful week and we will see you next visit. Thanks so much for being so kind with the 5 STAR Review.

Debra

Patti H.

Vancouver, WA

2014 Hyundai Sonata

02/21/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick oil Change & Tire Rotation

The dealership was able to accommodate my oil change in a timely manner and the wait time was short.

DEBRA R. de Vancouver Hyundai respondió el 02/22/2022 07:53 AM

thanks so much for taking the time out of your day to fill out our 5 STAR Review, we really appreciate it. Enjoy your week and we will see you next visit.

Debra

Edith H.

Portland, OR

2008 Hyundai Elantra

02/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It was okay

Just the shortage of staff and not able to address all the problems

DEBRA R. de Vancouver Hyundai respondió el 02/07/2022 07:15 AM

I am really sorry that we are so short handed and over whelmed with big jobs. Noise in the dash is very hard to try to pin point and most times once the dash is removed to fix one thing, you create more. Please feel free to reach out to me and I will try to address the issue. I do not want you to think we do not care about your concerns. Have a great week,

Debra
360-992-8115

Cliente verificado

Vancouver, WA

2020 Hyundai Ioniq Hev

01/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great staff

Great staff. Did not have seat belt part needed for fix. No follow up oneceeek later.

DEBRA R. de Vancouver Hyundai respondió el 01/31/2022 05:38 AM

I am so sorry that we did not have parts in stock, it is something that is out of our control in Service. We try very hard to make your visit here a 5 STAR. The score respresents my advisor, and how he or she treated you. If there were no issues with my staff, if Hyundai sends you another 5 STAR Review, if you could be so kind to score it a 5 STAR indicating my staff treated you fairly I would appreciate it. Have a wonderful week, and we will see you next visit.

Debra
Hyundai Service Manager

Terence L.

Vancouver, WA

2022 Hyundai Tucson

ReScore Reseña™

02/03/2022

Cliente Verificado

Categoría: Service

Great service advisors and managers.

The service advisers here are great. The technician work has been hit or miss on my two Hyundai's. The service advisor has been good at addressing my concerns.

Reseña Original

01/27/2022

Tipo de Servicio: Repair

Categoría: Service

Poor technician work

I am already not happy about having a vehicle with only 5000 miles torn into that deep because I know it will never be put back together with the same quality it was built with but to make matters worse there were many signs of damage and improper repair that I found upon getting my Tucson back.

damage done to the camera module housing above the rear view mirror.
driver side dash side panel not installed properly and also had damage from prying
dirt/damage to the headline from prying against it to remover the A pillar
improper gap from improper installation of the right side dash panel
small plastic piece with screw in it found on driver side floor board. this is one of the most concerning
driver's side door trim seal not installed along A pillar door jamb.

I was hoping that when I got the vehicle back, I wouldn't be able to even tell anyone had been into the vehicle that deep but that wasn't the case and the damage I see is only what's visible so I am really concerned about the quality of work behind the A surfaces.

DEBRA R. de Vancouver Hyundai respondió el 01/27/2022 03:45 PM

Again, I am really sorry, I have spoken to my Technician, and addressed the issue as best I can. The score for this 5 STAR Review is my Service Advisor Jasmine, and if you would be so kind, if you get a follow-up 5 Star Review, please if no issues were with any of my staff, score if a 5 Star I would really appreciate it. Hyundai will check to see if I followed up with you and solved any issues you may have had. Thanks again for your understanding... talk soon

Deb

Cliente verificado

Vancouver, WA

2009 Hyundai Santa Fe

01/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

COVID Care

Took my vehicle in for scheduled oil change. Due to COVID staffing in the maintenance department was down to two mechanics and the service would take about two hours. Nothing I couldn’t understand. However, the battery in my vehicle decided, at that moment, to die! Great timing you say, sure, except the dealership did not have a replacement in stock. They finished the oil change, I paid for the service and drove straight to Les Schwab and had a new battery installed.

EVERETT R L. de Vancouver Hyundai respondió el 01/25/2022 08:01 AM

Thank you for taking the time to fill out our survey. We appreciate your business, and look forward to seeing you for your next service!

Thank you!

- Everett Lore
Vancouver Hyundai
360-992-8116

Anai M.

Battle Ground, WA

2019 Hyundai Elantra

01/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Experience!

This was my first time buying a car from a dealership and my experience was better than expected! My family and I got answers we were looking for, they gave us time to choose and talk to make sure we were making a good decision. I felt calm and comfortable with their service.

DEBRA R. de Vancouver Hyundai respondió el 01/18/2022 07:46 AM

Thanks so much for taking the time to fill out our 5 STAR Review, we really appreciate your feedback. The score reflects your service advisor, and how he treated you, if there were any issues with your service please let me know. If Hyundai sends you another 5 STAR Review, if you could be so kind to fill it out a 5 STAR so they know that my Advisor treated you well that would be wonderful. Have a great week.

Debbie

Jerid G.

Washougal, WA

2020 Hyundai Elantra

ReScore Reseña™

01/18/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

01/15/2022

Tipo de Servicio: Repair

Categoría: Service

Great staff

The staff is great and they try to assist you and provide you with the best service they can.

DEBRA R. de Vancouver Hyundai respondió el 01/16/2022 01:02 PM

So sorry this was not a 5 STAR Service appointment that we try to give you each and every time you are here. I am extremely short staffed and we are all doing the best we can. Hopefully next visit will go better. If Hyundai sends out another 5 STAR Review, if you could be so kind to give us a 5 STAR indicating that my staff did not do anything to deserve the 3 star that would be wonderful. Have a good week, see you next visist.

Debra

Ylonda S.

Vancouver, WA

2017 Hyundai Sonata

12/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Work done

The job you all do is always great, with excellent customer service. I had one issue and that was my driver's side door was returned to me with grease and prints all over it. I felt like that could have been wiped down. Plus I just had a detail done 3 weeks prior.

EVERETT R L. de Vancouver Hyundai respondió el 12/27/2021 03:17 PM

Thank you for taking the time to fill out our survey. We appreciate you expressing your concern. Would you mind if we contacted you to discuss this issue further?

Thank you,

Everett Lore
Vancouver Hyundai
360-992-8116

Steve A.

Vancouver, WA

2019 Hyundai Kona

12/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Communication is a concern

We asked for coolant to be topped off. When the car was returned to us nothing was said then we noticed later no coolant was added. When we called them they told us to bring the car in, but when we brought the car in we were then told it is not an issue if it is below the min mark. Why was this not told to us the first time we bought the car in? Why didn't they tell us over the phone before we had to bring the car in again, only to be told that it was not an issue?

EVERETT R L. de Vancouver Hyundai respondió el 12/27/2021 03:16 PM

Cassandra B.

Amboy, WA

2022 Hyundai Tucson

12/23/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome

Every thing runs so smoothly when working with them. Gary is an amazing salesmen and helps me with mostly everything

EVERETT R L. de Vancouver Hyundai respondió el 12/27/2021 03:14 PM

Thank you for taking the time to fill out our survey. We appreciate your business, and look forward to seeing you for your next service.

Thank you!

- Everett Lore
Vancouver Hyundai
360-992-8116

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