The Best Auto Shop Experience of My Life — Period.
Alex at Value Auto Repair is the most honest and helpful mechanic I’ve ever met. I brought in a 2002 Ford Focus with a misfire (P0304), and instead of upselling, he showed me ways to save money — encouraging me to buy my own parts and even found me a quality used wire, to cut costs!
After replacing plugs, a wire, and even trying an ignition coil, the problem remained. Alex spent hours troubleshooting, but stood by his policy: “If we can’t fix it, we don’t charge you.” He refused to take a dime, even when I offered.
He also gave me thoughtful advice on what to do next. In a world where integrity is rare, Alex is a true gem. Honest, kind, knowledgeable — if you want a mechanic who treats you like family, go to Value Auto Repair.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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After replacing plugs, a wire, and even trying an ignition coil, the problem remained. Alex spent hours troubleshooting, but stood by his policy: “If we can’t fix it, we don’t charge you.” He refused to take a dime, even when I offered.
He also gave me thoughtful advice on what to do next. In a world where integrity is rare, Alex is a true gem. Honest, kind, knowledgeable — if you want a mechanic who treats you like family, go to Value Auto Repair.