Why two stars?
- 9/16/2016 They stayed open for me and stayed late to get me the vehicle. They 'paid' off my trade-in-car loan in full. (As of October 1st, 2016 the vehicle had not been paid off)
Why not the other three stars?
- 9/16/2016 The sold me a car that had MAJOR transmission issues and tried to cover it up by selling me an Alpha Auto Warranty. (Yeh, I knew it had transmission issues when I picked it up but had no idea the hard-shift and the slipping out of gear issue would end up costing me $3700.00).
- 9/29/2016 Contacted the dealership and left a message for the sales person to call me back, which he did a couple hours later. Told him the issues and the repair amount. Told him that I was going to send him the quote and asked him what they might be able to do for us (even though we bought it as is). His reply was to have their mechanics install a used transmission or give a couple of oil changes for free. He also said that he would talk the issue over with his manager and get back to me. I told him that I was not going to let them work on the transmission or replace it with a used transmission
. - 9/30/2016 Sent the quote for repair to Nery Gonzalez (Finance guy) and asked him to forward it to the Salesperson to review.
- 10/5/2016 Unloaded about $3700.00 at a transmission shop (Alpha Warranty pitched in only $2500.00) in order to get my car back. - 10/10/2016 Sent an email to Nery Gonzalez again to inquire the reason my trade-in had not yet been paid off... no response. My wife called and spoke with Nery Gonzalez and he said that he hadn't seen ANY of the emails from me regarding what was going on. This is the straw the broke the proverbial "camels back". (I have the correct email because he had to forward my my paperwork via email because his printer was out of paper on Friday September 16, 2016). At this point nothing. Their silence is deafening and lack of response wreaks of unprofessionalism.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Why two stars?
- 9/16/2016 They stayed open for me and stayed late to get me the vehicle. They 'paid' off my trade-in-car loan in full. (As of October 1st, 2016 the vehicle had not been paid off)
Why not the other three stars?
- 9/16/2016 The sold me a car that had MAJOR transmission issues and tried to cover it up by selling me an Alpha Auto Warranty. (Yeh, I knew it had transmission issues when I picked it up but had no idea the hard-shift and the slipping out of gear issue would end up costing me $3700.00).
- 9/29/2016 Contacted the dealership and left a message for the sales person to call me back, which he did a couple hours later. Told him the issues and the repair amount. Told him that I was going to send him the quote and asked him what they might be able to do for us (even though we bought it as is). His reply was to have their mechanics install a used transmission or give a couple of oil changes for free. He also said that he would talk the issue over with his manager and get back to me. I told him that I was not going to let them work on the transmission or replace it with a used transmission
. - 9/30/2016 Sent the quote for repair to Nery Gonzalez (Finance guy) and asked him to forward it to the Salesperson to review.
- 10/5/2016 Unloaded about $3700.00 at a transmission shop (Alpha Warranty pitched in only $2500.00) in order to get my car back. - 10/10/2016 Sent an email to Nery Gonzalez again to inquire the reason my trade-in had not yet been paid off... no response. My wife called and spoke with Nery Gonzalez and he said that he hadn't seen ANY of the emails from me regarding what was going on. This is the straw the broke the proverbial "camels back". (I have the correct email because he had to forward my my paperwork via email because his printer was out of paper on Friday September 16, 2016). At this point nothing. Their silence is deafening and lack of response wreaks of unprofessionalism.
In short: Stay away from this dealer.