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USA Brake and Auto Repair

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,163 Reseñas)
92
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
Reseña Original
Calificación general 1.8/5Calificación general 1.8/5Calificación general 1.8/5Calificación general 1.8/5Calificación general 1.8/5
9
Total de ReScores
4.3
Promedio de ReScores
92
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

"I can't tell you how much I appreciate the faith you've placed in our team here at USA Brake And Auto Repair. I promise that we will do all that we can to continue to earn your trust as we help you maintain your vehicles in the years ahead. Thank you!"
OWNER:
"I can't tell you how much I appreciate the faith you've placed in our team here at USA Brake And Auto Repair. I promise that we will do all that we can to continue to earn your trust as we help you maintain your vehicles in the years ahead. Thank you!"
OWNER: MIRKO MICIC
...more

Categorías
Reparación de automóviles, Mantenimiento de automóviles, Reparación de transmisión
Contacto
(509) 783-8863

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3809 West Clearwater Ave Kennewick, WA 99336

Afiliaciones

ASE - Master Certification
Reseñas de USA Brake and Auto Repair's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(2,163 Reseñas)

RC
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ROSE C.
Richland, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2025
cliente verificadoCliente Verificado
10
Highly Recommend!!
Excellent customer service, excellent work on my 2005 KIA Amanti. Honest shop and great mechanics.
Mirko M., Owner de USA Brake and Auto Repair respondió el 04/18/2025 10:11 AM

Thank you so much. We appreciate your business. 

Mirko  Micic
Owner
 
509-783-8863


PH
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PAUL H.
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2025
cliente verificadoCliente Verificado
10
Fast and friendly
Been going here many years and very happy with service and quality of work.
Mirko M., Owner de USA Brake and Auto Repair respondió el 04/18/2025 07:52 AM

Thank you for being a loyal customer.  It is always a pleasure working with you. 

Mirko  Micic
Owner
 
509-783-8863


JS
Jackie S.
Kennewick, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/14/2025
cliente verificadoCliente Verificado
Categoría: Service
Jackie said when the service was done on her vehicle, she had asked if they filled up her tires all the way, the business didn't, so they had to pull her vehicle back in. She said the business should have done it without needing to be asked.
Recomendado
Mirko M., Owner de USA Brake and Auto Repair respondió el 04/15/2025 12:59 PM

We are very sorry for the misunderstanding on our part.  We did set your tire pressure as we do with every vehicle we just did not get them set at max pressure.  We appreciate your patience and look forward to working with you in the future. 

Mirko  Micic
Owner
 
509-783-8863


BI
BRYCE I.
Richland, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2025
cliente verificadoCliente Verificado
10
Honda CR-V
Services was friendly and thorough. They were also very understanding while they worked with me and my insurance to get my vehicle fixed.
Mirko M., Owner de USA Brake and Auto Repair respondió el 04/03/2025 07:54 AM

Thank you for your patience while we got everything worked out.  It was a pleasure doing business with you. 

Mirko  Micic
Owner
 
509-783-8863


Cliente verificado
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2025
cliente verificadoCliente Verificado
10
the best
I was worried my suv wouldn't make it to the shop. I considered a shop closer, but I wanted USA BRAKE AND AUTO. As usual they did an awesome job. Mirko(sp) and Rachel are friendly an knowledgeable. Just great
Mirko M., Owner de USA Brake and Auto Repair respondió el 03/24/2025 07:50 AM

Thank you very much.  We are so happy you chose us and we were able to get you fixed up. 

Mirko  Micic
Owner
 
509-783-8863


BN
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BRENDA N.
Pasco, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2025
cliente verificadoCliente Verificado
10
Exceptional Service
On a whim, we were looking at buying a used car. Based on a recommendation, we took the vehicle to USA for a thorough checkup prior to purchasing. They fit us in, gave excellent customer service and did find numerous issues that they showed us in person as well as a full report with pictures. We asked for a breakdown of the costs to fix each item; which they provided. I came to trust these people whole heartedly and would not hesitate to use them for my vehicle repairs. We didn’t buy the vehicle as the dealer would not do the needed repairs or adjust the price. We are so happy we chose to do this pre-purchase check; I highly recommend everyone do this and definitely use USA!
Mirko M., Owner de USA Brake and Auto Repair respondió el 03/18/2025 01:55 PM

Thank you so much for coming in.  We are sorry to hear you weren't able to make the purchase but very happy we were able to help. 

Mirko  Micic
Owner
 
509-783-8863


FR
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FITZGERALD R.
Pasco, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2025
cliente verificadoCliente Verificado
10
Great job
Service was excellent and professional.
Mirko M., Owner de USA Brake and Auto Repair respondió el 03/03/2025 08:34 AM

Thank you so much.  We also appreciate your business. 

Mirko  Micic
Owner
 
509-783-8863


BD
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BRIAN D.
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2025
cliente verificadoCliente Verificado
10
Receptionist was professional and knowledgeable
Service was quick, and callback was timely, the diagnosis was not easy to understand due to the man’s accent. He was very friendly.
Mirko M., Owner de USA Brake and Auto Repair respondió el 02/13/2025 01:05 PM

Thank you for coming in.  We hope you can get your truck fixed and back on the road.  

Mirko  Micic
Owner
 
509-783-8863


BH
BRENNAN H.
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2025
cliente verificadoCliente Verificado
10
Fast repair
The team at USA brake and auto were extremely quick. Very good small business everyone should support!
Mirko M., Owner de USA Brake and Auto Repair respondió el 02/13/2025 07:46 AM

Thank you so much!  We appreciate your business and look forward to working with you in the future. 

Mirko  Micic
Owner
 
509-783-8863


DC
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DAVID C.
Richland, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2025
cliente verificadoCliente Verificado
9
Brake Job
I brought my truck in last minute to replace my rear brakes. Scheduling was easy and service was fast and friendly.
Mirko M., Owner de USA Brake and Auto Repair respondió el 02/05/2025 08:56 AM

Thank you for the nice review.  We are so glad we could help you out.  We look forward to working with you in the future.

Mirko  Micic
Owner
 
509-783-8863


MM
Marvin M.
West Richland, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/23/2025
cliente verificadoCliente Verificado
Categoría: Service
Marvin said they told him his vehicle was ready to pick up and when he got there, they told him his motor was no good and still kept the money.
No Recomendado
Mirko M., Owner de USA Brake and Auto Repair respondió el 01/24/2025 03:18 PM

As we discussed, when your vehicle arrived it did not run.  You authorized a starter so we installed a new starter, we also informed you that your vehicle was 3 gallons low on coolant and 2 quarts low on oil.  You authorized a starter and no further diagnosis.  After the starter was installed the vehicle did start but ran very poorly.  We then diagnosed the engine condition and found that the cylinders are filling with antifreeze and mixing with the oil.  There was no way to know that when the vehicle arrived. You also said that you drove the vehicle in when in fact it came in on a tow truck.  We explained that we cannot extend a refund as the vehicle does start there are just pre existing conditions that we did not know about.  We are very sorry for the way this turned out.  

Mirko  Micic
Owner
 
509-783-8863


Cliente verificado
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2025
cliente verificadoCliente Verificado
10
Great people
They are very knowledgeable.
Great for car repairs.
Mirko M., Owner de USA Brake and Auto Repair respondió el 01/09/2025 08:00 AM

Thank you so much.  We enjoy working with you!

Mirko  Micic
Owner
 
509-783-8863


RG
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RANDALL G.
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2024
cliente verificadoCliente Verificado
10
Fast service..
Fast service.
Mirko M., Owner de USA Brake and Auto Repair respondió el 12/31/2024 07:46 AM

Very happy to help.  Thank you for trusting us with your automotive needs. 

Mirko  Micic
Owner
 
509-783-8863


SW
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SARA/DANNY W.
Kennewick, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2024
cliente verificadoCliente Verificado
10
Front end alignment
I called first thing on a Monday morning, hoping to get an appointment in the next week. They had an appointment available that morning, and I took my car down and as usual, they were quick, reasonable in their prices, had wonderful customer service, had wonderful customer service and they are close by.
Mirko M., Owner de USA Brake and Auto Repair respondió el 12/18/2024 07:51 AM

Thank you so much for such a nice review. It was a pleasure working with you.  Thank you for being such a loyal customer. 

Mirko  Micic
Owner
 
509-783-8863


JW
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JOHN W.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2024
cliente verificadoCliente Verificado
10
Pre Purchase Inspection
I was referred here by a highly regarded (and busy) local mechanic. — This shop got the vehicle in quick and provided all the info I needed at a fair rate. Thx.
Mirko M., Owner de USA Brake and Auto Repair respondió el 11/27/2024 10:54 AM

We are so glad we could help you out.  Thank you for using us. 

Mirko  Micic
Owner
 
509-783-8863

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.