Richard said they did a good job but there was some miscommunication. He was supposed to get an alignment on his vehicle but they didn't do it and they didn't tell him that they didn't do it in talking with him. It was only stated on the paperwork and he didn't notice that when he picked up the vehicle. He will call them and reschedule but he would've rather known that it wasn't done at the time.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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