Universal Tires accessed my vehicle and fixed the problem. Universal Tires had me fixed and ready to go in no time excellent service and I was well pleased.
I have been going to universal Auto for over 13 years. I will never take my car to another car shop as long as universal is open. I love how they treat you like family their prices are reasonable and I love the entire staff. I just want to thank universal for always keeping me rolling thank you ❤️❤️
told me and fixed a problem that wasn’t even a factor in the performance
They replaced the lower control arm and say I need a spindle and say it cost $600 but I only get the lower control arm and not the tire is being cut by the fender which the fender is damaged but it wasn’t like that at all it was rubbing but not that bad I feel like I needed a alignment like I ask and they said they can’t do it cause it’s a Audi but they are a wheel alignment place I feel like I’m being judged by the type of car I have to use that against me to pay for unnecessary parts when the problem is clear
Did the repair in a timely fashion but did not advise that the repairs needed may have been more than intended
The mechanic could have done a better job relating information as it owetaines to the repair. The receptionist was not knowledgeable and had a nasty demeanor.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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