Locally owned and operated in Winchester. We are a Premier Provider of Quality Automobile Sales and Service.Locally owned and operated in Winchester. We are a Premier Provider of Quality Automobile Sales and Service.
Do not go to Ultimate Automotive, they are unprofessional and seem to have an us against them mentality towards their customers. Having gone to mostly big city dealerships for service, I am quite knowledgeable about some inspecting the vehicle prior to service. This is good business practice; it protects the business from undue claims of damaging the vehicle after service and the customer from unintended damage to vehicle while in businesses hands. I requested this at Ultimate and they looked at me like I was crazy and insulting their integrity. I was then treated to dirty looks and expressions of disdain the rest of the time I was there. I was in no way implying anything, but they chose to take it personal, and make me feel like a jerk. I will never take a vehicle there again period.
Spoke with LaDonna. She said this business was very helpful.
Recomendado
SG
STEPHANIE G.
Winchester, VA
BMW 330Ci
07/22/2015
Cliente Verificado
Convenient, prompt, reliable and friendly
I had $4,000 in repairs. Much needed maintence. I would have appreciated a car wash upon pickup. I know other dealers do that for as little as an oil change. So maybe it's sounds petty but it would be a nice business practice for extensive costs that are incurred. Makes the patron feel good to leave in a clean and now even safer vehichle. The mechanics do a great job. Been a customer for over 10 years.
Good service as always and friendly staff. Very informative and a loan car if you want.
Recomendado
JS
John S.
Front Royal, VA
BMW 335i
07/16/2015
Cliente Verificado
Categoría: Service
John said this business was the only business that would service his BMW. The employees were really friendly and kind.
Recomendado
BP
BILL P.
Winchester, VA
BMW 135i
07/14/2015
Cliente Verificado
First service for my BMW
This was the first time I have had work done on my BMW 135i at U.A.G. Everything went as planned, and I was treated in a highly professional manner.
Thanks.
Dropped my car off to have the oil changed and they called 2 hours later saying it was ready. The people are very friendly to deal with.
Recomendado
AA
Allen A.
Stephens City, VA
Dodge Pickup
07/09/2015
Cliente Verificado
Categoría: Service
Allen said this business does a good job. They are polite, quick, and honest.
Recomendado
DY
David Y.
Stephens City, VA
Mercedes-Benz 300E
07/09/2015
Cliente Verificado
Categoría: Service
David said he has used the business for years and is satisfied with them. The mechanic was courteous and professional and did not find any problems that did not exist.
Poor detai job. Told carpets was shampooed but no evidence it was because ice cream stain still there and carpets were completely dry. Bugs on license plate. Car smelled bad when I got it back. Crumbs still present in seat cushions. Wheels and exhaust still dirty. Mike agreed poor job the day after but with that said UA has been great and Mike is great. The detail for me on that day was poor.
I would not recommend the detail service but the Auto service and customer service at UA is great.
UAG did exactly what they said they would do, when they said they would do it, and practically in the exact amount of time that they said they would do it. What's not to like about that kind of service? This is my 4th time here over they years, and it has always been the same! Congrats on a good business practice.
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