The nice thing is they really don't care if you buy a car or not, so there is no pressure. But therein lies the rub. They don't care.
I like the car I bought and overall it is excellent. The main issue is when we looked at the car, took it to lunch, and came back, it was in great shape. We signed everything, and they sent it to "detailing." This is where I believe the problem happened, but I can't be sure. As I drove it home, I noticed that the passenger side mirror had been broken. However, it was not broken when we drove it back from lunch. So I am guessing it got broken sometime between detailing and being returned to us. I addressed this with them, but of course, as I mention, they don't care.
Also, the manual was missing. I didn't notice this until a week after I had the car. When I wanted to read how to use a few things, it had been there when we took it to lunch.
The car is nice, so I can't complain about it, but I don't appreciate that they damaged it after I bought it. But, of course, I don't expect them to admit to anything.
My suggestion would be to take lots of pictures as you look at the car. And inspect it before you leave the lot. Although they will say as I have read from others complaints. " The customer was offered an extended service contract and refused it at the point of purchase. The reason we offer every single customer a service contract is for situations just like this." hmmmmm?
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I like the car I bought and overall it is excellent. The main issue is when we looked at the car, took it to lunch, and came back, it was in great shape. We signed everything, and they sent it to "detailing." This is where I believe the problem happened, but I can't be sure. As I drove it home, I noticed that the passenger side mirror had been broken. However, it was not broken when we drove it back from lunch. So I am guessing it got broken sometime between detailing and being returned to us. I addressed this with them, but of course, as I mention, they don't care.
Also, the manual was missing. I didn't notice this until a week after I had the car. When I wanted to read how to use a few things, it had been there when we took it to lunch.
The car is nice, so I can't complain about it, but I don't appreciate that they damaged it after I bought it. But, of course, I don't expect them to admit to anything.
My suggestion would be to take lots of pictures as you look at the car. And inspect it before you leave the lot. Although they will say as I have read from others complaints. " The customer was offered an extended service contract and refused it at the point of purchase. The reason we offer every single customer a service contract is for situations just like this." hmmmmm?