My experience began well with trinity automotive. They were kind and attentive to my needs. I was initially shopping around and decided to choose them. They expressed that they were very busy, and I was leaving town for a week, so it was decide that I would leave my truck there while I was gone and that they would contact me with a revised evaluation / estimate. ( I initially received an estimate based upon what I learned from another mechanic shop , but was not convinced it needed as much as they estimated ). By the time I returned I had yet to be contacted. I believe they had looked at it but hadn't contacted me or created a written estimate and had not responded to my largest concern I had expressed about a wobble in my front right tire. I remained patient and polite about it. They had a look and did not see anything beyond a wheel bearing issue in my left front tire related to my concern....maybe it just needed an alignment I thought to myself. I asked for an estimate for the rest of the issues, having about a 1000 dollars I can put into it at the moment. I called again yesterday , my truck still being there, and asked if they had that for me, so we could proceed with the work. They didn't and I was told I would receive a call later that day. This didn't happen, so I called again this morning and I was told sorry they have been too busy to get to it. It's been almost 2 weeks at this point the my trucks been there. So I was done and went in to get my truck and move on this morning. I asked for my key , received it went out to my truck which was locked. I unlocked it to find my nice digital stereo had been stolen. Needles to say I am very upset! For what it's worth I filed a police report...I'm not directly accusing them of stealing my stereo, yet the whole experience simply sucks!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
