Neither sales nor service could help with 2025 Camray bought at Toyota Universe
Dear Toyota General Manager,
I am writing to formally express my dissatisfaction with the service I have received regarding my 2025 Camray purchased at Toyota Universe.
My vehicle is currently displaying a "System Stopped" error message, making it dangerous to drive. Despite the car being only one year old with only 7,200 miles, neither your sales nor service departments have provided an adequate solution. While service claimed the issue was a loose battery terminal, I believe the malfunction is linked to the "Driver Experience System," which I have repeatedly requested to be terminated without success.
When I asked to speak with a manager to resolve this, I was informed that none were available due to staffing shortages. I find this lack of support unacceptable given the safety risks involved.
I request that a manager contact me immediately to ensure this system is deactivated and my vehicle is returned to a safe operating condition.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
I am writing to formally express my dissatisfaction with the service I have received regarding my 2025 Camray purchased at Toyota Universe.
My vehicle is currently displaying a "System Stopped" error message, making it dangerous to drive. Despite the car being only one year old with only 7,200 miles, neither your sales nor service departments have provided an adequate solution. While service claimed the issue was a loose battery terminal, I believe the malfunction is linked to the "Driver Experience System," which I have repeatedly requested to be terminated without success.
When I asked to speak with a manager to resolve this, I was informed that none were available due to staffing shortages. I find this lack of support unacceptable given the safety risks involved.
I request that a manager contact me immediately to ensure this system is deactivated and my vehicle is returned to a safe operating condition.
Regards,
Michael Miller