Avoid Toyota Direct at all costs! I took my car in on March 7, and they falsely claimed I put the wrong gas (E85) in my tank. I asked for proof multiple times, and they refused to provide any test results. Then, they tried to charge me hundreds of dollars for a service I never authorized. When I escalated the issue to Toyota Corporate, they suddenly changed their tune and let me take my car back without paying a cent. Why was I being charged at all if the fee was suddenly “waived” after reporting them?
To make matters worse, the service manager Joey Ronk was extremely rude and condescending, especially toward my immigrant father. She spoke to us loudly and slowly, as if we didn’t understand English. When I questioned their scam tactics, they threatened to call the police on me for no reason.
This dealership has a pattern of doing this to customers—just look at their one-star reviews. They are dishonest, disrespectful, and will try to hold your car hostage for bogus charges. Do yourself a favor and take your business elsewhere!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
To make matters worse, the service manager Joey Ronk was extremely rude and condescending, especially toward my immigrant father. She spoke to us loudly and slowly, as if we didn’t understand English. When I questioned their scam tactics, they threatened to call the police on me for no reason.
This dealership has a pattern of doing this to customers—just look at their one-star reviews. They are dishonest, disrespectful, and will try to hold your car hostage for bogus charges. Do yourself a favor and take your business elsewhere!