Not very happy with the service, recieved an email for a $20.00 dollar oil change to celebrate their 20th anniversary . When I went to pay, the clerk told me it would be $40.00. I explained about the coupon and was told it is a third party oil not the castrol conventional oil they put in. He gave me $5 dollars off. I have my reciept which says they checked the air in my tires and air filter neither were ever checked. I shouldn't have to check it if it is included in the service. I have always liked coming here for the service and the free carwash. Never asked for any freebies. I wish the kids who were working there would have acted liked they cared. Anyway, I might be back I have not decided. I should not have to ask them to check the air in the tires. If they don't do the small things what else do they skip out on because they're on their phones. Been bringing my three vehicles there for years. Might have to reconsider.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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