This Company will rip you off! "I DO MEAN THIS LITERALLY!" I dropped my vehicle off for a service that was previously diagnosed & they quoted me a specific cost for parts & labor to be approx $700! I was hoping to get it done & over with that day. ESP since I already knew the issue & approx what the cost would be.
Well past the promised time period, I received a call from them stating that the "exact same repair" quoted before at approximately $700 would now cost me approximately $1700. I asked why just to be clear & suddenly I'm dealing with a very defensive attitude . I asked what the labor charge per hr is & it was still the same! HOWEVER, she said it was a real "DIRTY" job to change the airbags in the suspension! She also said they don't always charge their flat hourly labor rate it can change randomly depending on the job. So then I asked how long it would take their mechanic to do the job, and they said, 3 hrs! Parts were less than $200! Simply asking questions, I found out that they were trying to up-charge me in a very sneaky, slimy way, $500/hr. I checked around with a neighboring DEALERSHIP w/a very good reputation to confirm what my gut was already telling me & found out the job will take less than 1 hr and that their regular shop rate to do this job was the same as any other job $126 per hour!!!! I saved myself over $1k. Make the call folks it is the world we live in now. To add insult to injury after wasting 2 days of MY time, Tom charged me $130 & two trips over there, I live far away, just to return my keys & to pick up my vehicle! Turns out in the end I not only lost valuable time, I was charged for nothing because they didn't do any of the things I asked them to do when I dropped it off & now I'm missing something very valuable out of my car that was in there when I dropped it off. So, for these reasons, I will never go back there again & I will forewarn my clients, friends, and neighbors not to either. The 1 star is for the $5/gift card to Cafe 101 they gave it to me to get me back in after my last visit, diagnosing the problem before & also for the super friendly receptionist
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Well past the promised time period, I received a call from them stating that the "exact same repair" quoted before at approximately $700 would now cost me approximately $1700. I asked why just to be clear & suddenly I'm dealing with a very defensive attitude . I asked what the labor charge per hr is & it was still the same! HOWEVER, she said it was a real "DIRTY" job to change the airbags in the suspension! She also said they don't always charge their flat hourly labor rate it can change randomly depending on the job. So then I asked how long it would take their mechanic to do the job, and they said, 3 hrs! Parts were less than $200! Simply asking questions, I found out that they were trying to up-charge me in a very sneaky, slimy way, $500/hr. I checked around with a neighboring DEALERSHIP w/a very good reputation to confirm what my gut was already telling me & found out the job will take less than 1 hr and that their regular shop rate to do this job was the same as any other job $126 per hour!!!! I saved myself over $1k. Make the call folks it is the world we live in now. To add insult to injury after wasting 2 days of MY time, Tom charged me $130 & two trips over there, I live far away, just to return my keys & to pick up my vehicle! Turns out in the end I not only lost valuable time, I was charged for nothing because they didn't do any of the things I asked them to do when I dropped it off & now I'm missing something very valuable out of my car that was in there when I dropped it off. So, for these reasons, I will never go back there again & I will forewarn my clients, friends, and neighbors not to either. The 1 star is for the $5/gift card to Cafe 101 they gave it to me to get me back in after my last visit, diagnosing the problem before & also for the super friendly receptionist