Went in for an oil change with an appointment and decided to wait and do some work. After about an hour I went out and asked the guy at the desk what was taking so long (oil change with an appointment was supposed to be 30 min or less). He apologized and comped the oil change, longer than I wanted to wait, but great customer service to appolgize and honor the 30 min guarantee without a fuss.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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