Customers beware, this company changed reciepts around to match exactly what my insurance company paid, they accepted money for labor on parts they did not install and on top of everything, they had my vehicle in their shop for 21 days, leaving me with an insane rental car bill. They will take advantage of you, they sure tried to with me.
Just moved from NC. Needed someone to do minor work on my car. I don’t know much about cars at all so it’s always a bit skeptical to try and find a honest business that won’t take advantage. Tire pros is legit! They are honest and fair, they only fix what needs to be fixed and they never try to up-sale me. There have been very few hick ups and when they realize they have made a mistake they go above and beyond to correct it! They have earned a customer for life with me!! Ask for John! He has been handling my business most of the time I’m there. The staff are friendly and welcoming. And the break area is always clean and stocked with coffee. I definitely recommend this business.
Very friendly and nice guy he fixed my Jeep thermostat blew hole in plastic housing and was done in less than 24 hours. I would recommend them to friends and family !!!!
Thank you so much Cherylynn ?
After repairs were made there was still a problem, they took it back in and corrected the issue. There were was no charge and they took care of the charges for the rental car.
Trustworthy, honest diagnosis. Excellent and efficient service. That's exactly what I was told when referred to you and that is exactly what I experienced!
In addition to great tire service and pricing, Tire Pros of Frederick meets our entire automotive needs, oil change, brakes and even wipers. Staff are courteous and professional and complete the work quickly and thoroughly.
I bought my tires about a year ago and have come back several times for rotation and rebalancing. On my last visit, I came in because my left rear tire had developed a small air leak which caused my warning light to illuminate with low air pressure. Your staff indicated a leak at the value system so you replaced the valve stem and I left. One hour later, the light came back on. I returned the next day with the light still on and I don't know what they did but the light was off when they finished what ever they did. Before I could get home, the light came back on again. I immediately called and the service person said they had done all they could do. I wnt to the dealer the next morning and told them the problelm. They looked at my tire and indicated that you had replaced the valve stem with the wrong kind (black valve stem) and charged me $161.00 to repair. You are in the tire business. How is it that you replaced the wrong valve stem???.
Great service!!! Reception was cordial and hospitable. Wait time was short. Service personnel was nice and pleasant. His explanation of work done and what not to worry about was soothing. I reccomend TIRE PROS OF FREDERICK for your tire needs and alignment. ..Joseph Nwabueze ( Silver Spring Md
I appreciate everything you've guys done for me. Definitely took the worry away. I like the fact that your just up front and straight to point. Thank you for your service and caring attitude.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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