I purchased 1 pair of tires in the afternoon. They were paid for and reserved for installation the morning of the following day since I had another errand to take care the day I bought them. I inquired at what time the business opened and was told 7am; and I was given a 7:15 am appt. (which clerk wrote on my receipt) to come in and have the tires installed which was sufficient time to complete the work and allow me to get to my own work on time. I arrived at 7:05am and the business was closed. There was no one there except a young woman sitting on the bench whom I thought was another customer. She told me that she was an enployee waiting for the business to open. Someone finally showed up at 7:25am! My vehicle started getting worked on at 7:40am as well as another's vehicle who came in well after myself and so further delayed/extended my car's repair time! My vehicle got completed at 8am which was the time I needed to be at work (15 mininute drive from the shop). I ended up being late to my job and docked 1 hour ($20) of pay which made myself and the company I work look bad through no fault of my own. The person who worked there gave no reason for their tardiness and was the only person available that morning to perform the work (on my car and the later car to arrive). I returned 4.5 weeks (I don't live near there, and my job was completed for that area the day of the the tire installation) later for an alignment and demanded a $20 discount to balance out my loss, but the business owner (who was not there and required to be called by phone) refused to acquiesce to my request stating a 48hr warranty even though the situation had nothing to do with any warranty issue. I left after wasting another 20 minutes of my time, and while waiting spoke to another woman who was screwed over on a bait and switch. She was shown poor tires, refused them and paid more for tires that in the end were still not the ones she chose, but were tires of lesser quality and price and she still paid the higher cost forvthe lower priced set just because her husband was fed up and wanted to get her on the road. This place is a rip-off with no integrity that does not honor their own promises or business hours. Avoid at all costs!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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