The service department at Thompson Hyundai is exceptional. I would never buy another Hyundai because of the way I was treated by Hyundai Motor Finance after the death of my sister. The only reason I wanted this vehicle was because it was hers. But all the extra money that it cost me was a joke and even after I paid the vehicle off in full it took them 7 months to give me the title and then I had to prove I paid it by submitting my bank statements. They claimed they had no record of my payment which they gladly took from me after they impounded the car. I had to make 5 payments over the phone with my bank debit card which was over 12k. They made me pay in 5 installments and charged me extra for each one I paid. I had to get an attorney involved and even then it took 6 months to get the title from that point. I also had to pay the fees for the impound. So I do love the service department at Thompson And rate them a 10 but it will be a cold day in hell before I ever buy another one. And I wish nothing but bad things to happen to the people in the deceased department at Hyundai. I can’t give any names because they wouldn’t allow anyone to talk to them just emails and a portal which they kept erasing and blocking me from. All the extra money I had to pay should be reimbursed to me but I won’t hold my breath. Not to mention I had to make 2 car payments because I couldn’t sell my car because I couldn’t drive the Tucson I paid for because no tags title or insurance.

COREY W. de Thompson Hyundai respondió el 03/29/2022 11:40 AM

Thank you for taking the time to complete our service review. I am very sorry for your experience with Hyundai Finance. But Thompson Hyundai will be here for all of your service needs, if there is every anything I can do to ensure you are receiving a 5 star service experience please let me know. Thank you Corey W. Service Manager

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