Thompson Auto Repair is a locally-owned auto repair shop and family business serving Brandy Station, VA, Culpeper County, VA, Fauquier County, VA, and surrounding areas. We believe in honesty and quality, providing the maintenance and repairs you need to enjoy more miles with your vehicle. Our ASE-certified technicians work with a wide Thompson Auto Repair is a locally-owned auto repair shop and family business serving Brandy Station, VA, Culpeper County, VA, Fauquier County, VA, and surrounding areas. We believe in honesty and quality, providing the maintenance and repairs you need to enjoy more miles with your vehicle. Our ASE-certified technicians work with a wide range of vehicles, including passenger cars, light trucks, SUVs, and commercial fleets. Our capabilities include trailers, antique cars, performance cars, and race cars. ...more
Cliente VerificadoWe appreciate your feedback and are truly sorry to hear about your recent experience. Your concerns regarding communication and pricing are being taken very seriously. It is crucial for us that our customers feel heard and understood, especially when it comes to vehicle issues. We regret that the diagnostic process did not align with your expectations and that the estimate provided was not in line with your request. Our intention is always to offer clear explanations and options tailored to our customers' needs. Your remarks about pricing changes have been noted, and we will take them into consideration as we continually aim to improve our services. If you would like to discuss your experience further, we invite you to reach out to us directly. Your satisfaction is important to us, and we strive to ensure every customer receives the service they truly deserve. I will contact you Monday so we can address what issues weren't addressed. Some of the pricing increase on part's we have no control over.
