Zero stars! Worst business transaction I have ever been involved with. Had my car for 15 months, charged me $4,200 for repairs and car does not run. Blamed me for the timeline because a year ago I said I didn't need the car immediately. That doesn't mean over a year!! Brought them a 1964 car that I asked be stored inside, they did initially and then put it out back in the elements. They rebuilt the engine and it doesn't run. I was promised the car last August, December, April of this year and got zero calls or updates unless I called.
When they delivered the car they told me it was done and that they had it detailed! It still has cat paw prints in the finish from them storing it outside. I called back to tell them it wasn't working properly and was told they could get it back in their shop in a couple weeks. I waited and called prior to them picking up to make sure we were all on the same page. I did not want them to take it back and then charge me more. Was told by Mel the owner that I needed to shut up and listen to him. He was done listening to me. At that time I hung up and have initiated legal proceedings. Stay away from these people. I understand stuff happens, just wanted my car fixed. They do not stand behind their work and are not honorable.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When they delivered the car they told me it was done and that they had it detailed! It still has cat paw prints in the finish from them storing it outside. I called back to tell them it wasn't working properly and was told they could get it back in their shop in a couple weeks. I waited and called prior to them picking up to make sure we were all on the same page. I did not want them to take it back and then charge me more. Was told by Mel the owner that I needed to shut up and listen to him. He was done listening to me. At that time I hung up and have initiated legal proceedings. Stay away from these people. I understand stuff happens, just wanted my car fixed. They do not stand behind their work and are not honorable.