I brought my 2013 Jeep here last year with the problem of my serpentine belt repeatedly coming off causing other problems as well . I got it back about a week later after paying and supposedly getting “fixed” my truck still had every problem that I brought it to them with. Nothing at all had been fixed. I took it back. I received no refund instead I was asked for more money to “fix” it again. Before finding out these problems were caused by the belt coming off they thought it was the fuel pump then apologized and said they thought it was the radiator hose so I paid for a new one. The owner recommended That i buy this part for the part store and have my mobile mechanic put it on because it’d be faster and cheaper and it’s an “easy” job. So I did. After I got it put on it still had the same problems so I came back to him. I told me he didn’t want to work on my truck because he “doesn’t work behind other mechanics”. (Mind you HE recommend me to go elsewhere. This was not my idea I wanted him to put it on but he said it would take a while for the part to come to the shop) in my opinion he didn’t want the responsibility of my truck anymore, and someone else working on it would allow blame to be on them for anything not done or done wrong. He decided to work on my truck anyway. I was asked by this same shop to pay almost 500 hundred more for more labor and parts when they finally found out problems were occurring because the serpentine belt had been slipping off. I expressed to him I felt I shouldn’t have to pay again for a problem that him and his crew missed and told me was fixed. He AGREED and told me he would work with me on the cost. After all work was done I PAID ALMOST 1,000 for all labor and new parts to get my truck back WITH THE EXACT SAME PROBLEMS AGAIN. I asked for a refund and never received a response. I later took my truck to a relatives mechanic and he instantly seen the problem and wondered why no one else did. This mechanic fixed my truck in TWO DAYS after receiving my truck ALL problems are gone, it drives smoothly AND I only paid $157.00
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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