Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.
Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.
Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.
On Jan 23, 2025 I took my 2006 Toyota Highlander Hybrid in for servicing at Teton Toyota in Idaho Falls for the normal lube which was suppose to include, among other things, a free car wash. Within 10 or so minutes of dropping off the car I was told by a service advisor, Mr. JR Flores, that I needed to have cabin and engine air filter replaced and the fluid exchanged on the hybrid and engine cooling system.
Within minutes, the service manage advised me that I needed to have the hybrid coolant plate resealed on the transmission because it was leaking. (I don’t know what that is but if it were leaking should I have been able to see stains on my garage floor? This vehicle has never left any oil or any other stains on the garage floor. It seems rather strange.?
Then I was advised by the service manager that the threads on the oil pan were bad and I was given to option to get an oversize drain plug installed or to replace the pan. I ONLY opted to replace the oil pan because it was always my understanding that oversize drain plugs never really work well.
The service advisor, told me it would be two days until my car would be finished and that Teton Toyota would provide a courtesy car for me to use for those two days since I live about a hundred miles from Teton Toyota. This they did! Thank you.
On the 25th my wife and I returned to pick up our vehicle. I previously told them that I needed the drain pan and that I wanted to see for myself that the threads had not been striped versus just worn out. The old drain pan was in the vehicle when we picked it up. {I will get back to this part later.}
We talked to their service manager. He stated that they replaces about 4 drain pans per year because threads just ware out and that we could probably expect it to go bad again in another 165,000 miles. I was a very surprised at that explanation. Two of my favorite cars are Hondas and Toyotas. I always felt that Toyotas was just slightly better than Hondas. Now I know they must be inferior. My Honda accord has 350,000 miles without any oil pan threads being worn out. My Nissan Frontier pickup has 200,000 miles has never had worn out threads in the oil pan. I guess Toyotas are just made inferior? Actually, I have NEVER owned a vehicle where the drain pan threads wore out. Sounds to me that Toyotas must really be a lemon.
Anyway, Zac assured us that their supervisory oversight made it impossible for any technician to mess up the threads. He said the mechanic, who changes the oil, was mostly unskilled but was monitored very closely because they could make mistakes. He very much implied that they are monitored step by step even down to the removal of the drain pan plug and inspecting the threads in the drain pan.
When we left Teton Toyota, my wife commented that they had not washed the car as was stated on the invoice. When we were about 50 miles out of town traveling at highway speeds I had to stop the car and shut the hood because it had not been shut by Teton Toyota. About five miles later the maintenance required warning light etc lit up. Teton Toyota had not reset the maintenance required switch after servicing either.
I emailed Teton Toyota when we got home I notified Teton Toyota that (1) the hood had not shut and (2) the maintenance required reset had not been done after they had changed the oil. I also ask for directions on how to reset the maintenance required system.
As a follow on, our trip home indicated just how effective all the “strict procedures” outlined by Teton Toyota are. Would the hood have been shut if “strict procedures” had been followed? Would the maintenance required system been reset if “strict procedures” were followed? Would the ‘free’ car wash been done if “strict procedures” were followed. This service job shows gross incompetence and NO real procedures being followed. If they had been none of this would have happened.
They did email me the procedure to reset the maint required system; however, it was incomplete and I spent most of a day figuring out what was missing.