Worst service dept ever. Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a total of $150 on 2 oil change - 2nd to be used within one year. I already made the appointment and was there to I felt stuck to spend another $75. So fast forward to 7/2022. My truck had an insurance claim and was in another dealer for an estimate. After I got my truck back, I called Tate and explained that I was 10 days outside of this "year" for my second oil change because my truck was in the shop. Tate's response was that "we do not do charity work" but that they would do me a favor and sell me an oil change for "half price" of $75. So Tate had my money for a year, never provided any notice that the "year" was up and then refused service of an oil change - due to no fault of my own. I called up RAM customer service and explained the situation. They gave me 2 free oil changes. This is how customer service is done - Tate obviously does not know about customer service. I have purchased vehicles in the past from Tate and had them service my vehicles. NEVER AGAIN - I do not need their "charity work".
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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